Marketing & Customer Growth Specialist

Marketing & Customer Growth Specialist

Xgrid is a fast-growing company searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. We’re specifically looking for an individual who will roll up their sleeves and lead the team from inside the trenches. As a key member of our team, you will help craft the company's customer success strategies, building strong relationships with customers and collaborate with cross-functional teams internally to deliver consistently excellent customer experiences. Our ideal candidate will be passionate about learning, using analytical skills to identify bottle-necks, find solutions, and improve relationships.

The Challenge: This is a truly high paced job which demands a strong work ethic, flexibility in working hours, customer centric mindset and consistent high performance attitude. (Not for the faint hearted)

The Reward: Along with the best in the market monetary benefits and perks, you will be given a chance to work directly with US based hyper-growth companies/start ups functioning in the B2B tech arena and be exposed to the same work standards and best practices, in other words, a holistic international experience. If that excites you, read on.

The Role

• Knack for marketing so as to suggest best practices to Xgrid’s clients

• Relationship with assigned clients, which includes managing on-boarding, implementation, increasing adoption, ensuring retention, and high levels of customer satisfaction

• Achieve client success by ensuring timely delivery of tasks & maintaining existing customer success metrics and data as directed. 

• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

• This position reports directly to COO

 Responsibilities

• Liaise with internal teams (design, web development, SEO/SEM, content writers, marketing ops and automation) for following-up on assigned tasks

• Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them

• Collaborate, problem solve, and/or strategize upcoming client meetings with team members

• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals

• Work with the sales and marketing team to drill customer references and develop case studies

Required Experience and Skills

• 2+ years of experience in marketing, client servicing (preferably international clients), project management, marketing and customer success

• Strong verbal and written communication, strategic planning, and project management skills

• Analytical and process-oriented mindset

• Comfortable working across multiple departments in a deadline-driven environment

• Active team player, self-starter, a multitasker who can quickly adjust priorities and takes ownership of assigned tasks/projects

• A good understanding of digital marketing services that includes UI/UX, Web development, SEO, SEM, marketing automation, and copywriting.

Preferred Qualifications & Requirements

• Bachelor’s degree in business, computer science/software engineering

• Master’s is preferred but not mandatory

• Comfortable working with project management & marketing automation tools like HubSpot, Marketo, Jira, Basecamp and Asana

• Strong willingness to learn new technologies

• Willing to work flexi hours (70% day-time, 30% evening/night time)