Market & Sales Operations Representative

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

We are seeking a Market & Sales Operations Representative (MSOR) to join

our team in Yokohama, Japan.

In this dealer-facing role, you will work closely with Caterpillar dealers and industry partners to build capabilities, drive business improvements, and execute growth strategies aligned with Caterpillar's Enterprise Strategy. You will play a key role in helping dealers strengthen their sales and marketing capabilities while delivering an exceptional customer experience.

Key responsibilities will include:

• Lead and deliver differentiated dealer capabilities (fundamental and industry-specific) to deliver superior customer experience by addressing customer pain points.
• Develop industry, marketing, and sales knowledge, as well as a strong understanding of the Caterpillar dealer network.
• Drive strategic growth initiatives in partnership with the Director of Distribution, internal stakeholders, and dealers.
• Advise dealers on strategy development, disciplined sales funnel management (people, process, and systems), value selling, and business planning.
• Champion customer experience initiatives and advise dealers on improving market coverage and customer satisfaction through training, technology-enabled solutions, and best practices.
• Identify opportunities to improve dealer effectiveness through process improvements and best practices.
• Drive programs that enable dealers to achieve profitable sales growth and capture lost opportunities.

Desired Skills and Experience:

• Business-level proficiency in English and Japanese is required
• Customer Focus and Stakeholder Relationship Management
• Problem Solving and Project Management
• Value Selling
• Analytical skills to interpret and understand data to drive actions
• Ability to work independently, collaboratively and communicate with others in a variety of work environments to build trust
• Experience in sales, marketing, product support, market development, or eCommerce would be beneficial, as would related or transferable skills.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

Not ready to apply? Join our Talent Community.