Marcus by Goldman Sachs, Research Manager, Associate - London

OUR IMPACT
Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.

Marcus by Goldman Sachs 
As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers. 
 

The Role

We’re seeking an enthusiastic, proactive and highly motivated Research Manager to join the research team in our London office. Reporting to the Research and Insights Lead, this role will manage a broad programme of market and consumer research across multiple markets, delivering high-quality insight that informs customer, product, brand and communications decisions. The successful candidate will combine strong qualitative and quantitative research expertise with excellent project management and stakeholder engagement skills, translating evidence into clear, actionable recommendations for the business.

Responsibilities:  

• Manage the NPS programme, reporting opportunities to improve the customer experiences
• Lead the brand tracking programme across relevant markets, monitoring performance over time and translating findings into clear implications for the business.
• Lead research supporting Consumer Duty requirements, including UX research, journey testing and communications testing to assess customer understanding and outcomes.
• Manage Marcus Community, the internal research panel, including participant recruitment and engagement, research activity design, fieldwork and analysis.
• Own and manage an evolving research calendar across multiple markets and concurrent projects, prioritising activity in line with business needs.
• Lead end-to-end qualitative and quantitative research, from scoping business questions and selecting appropriate methodologies & agencies through to fieldwork, analysis and reporting.
• Deliver a varied portfolio of research, including product concept testing, customer journey and UX research, proposition development, communications testing and marketing creative testing.
• Present clear, actionable insights and recommendations to key business stakeholders, ensuring the customer voice informs strategic and commercial decision-making.

Experience and skills:

• At least five years’ experience in market or consumer research, with a strong understanding of qualitative and quantitative methodologies.
• Experience working within a research agency is preferable but not essential.
• Proven experience working with a broad range of senior and cross-functional stakeholders, with the confidence to challenge constructively and influence decisions.
• Strong analytical skills and the ability to synthesise qualitative and quantitative evidence into clear, commercially relevant insights and recommendations.
• Excellent written, verbal and presentation skills, with the ability to communicate complex findings clearly to different audiences.
• Highly organised, detail-oriented and able to manage priorities and deadlines in a fast-paced environment.
• Experience using survey platforms and analysing data in Excel or similar tools is desirable.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. 

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. 

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

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Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.