Managing Director (Physical & Digital Retail)

Klaiya· Administration
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📍 Manila, Metro Manila, PhilippinesFULL TIME

About this role




We're Hiring: Managing Director 


Are you a seasoned leader with a proven track record in retail multi-store management, ready to take the helm at a dynamic social commerce agency? Do you possess a sharp financial acumen with a strong focus on Profit & Loss (P&L) management? Crucially, do you have hands-on experience in expanding multi-store operations nationwide, demonstrating your expertise in developing and implementing robust SOPs for large-scale growth? 

We're a leading social commerce agency in the Philippines, working with top-tier clients like Nestle, P&G, Unilever, and Coca-Cola. We specialize in brand live selling event outsourcing and enablement, as well as e-commerce short video outsourcing and production for brands. We're seeking a Managing Director to report directly to the CEO, with the potential to advance to the Chief Operating Officer (COO) role.

This is a unique opportunity to shape the future of a fast-growing company at the forefront of social commerce in Southeast Asia.




What You'll Do


As our Managing Director, you will be responsible for overseeing our day-to-day operations, ensuring seamless execution of our services, and driving our growth strategies. Your key responsibilities will include:

  • Operational Leadership: Oversee all aspects of our live selling and short video production services, ensuring high-quality delivery and client satisfaction.

  • P&L Management: Take ownership of the operational P&L, focusing on revenue generation, cost optimization, and overall profitability.

  • National & Regional Expansion Strategy: Leverage your experience in nationwide multi-store expansion to develop and implement scalable operational frameworks for our services, enabling rapid growth.

  • Team Management: Lead, mentor, and develop a high-performing team, fostering a culture of excellence and accountability.

  • Process Optimization: Design, implement, and refine robust Standard Operating Procedures (SOPs) that support nationwide consistency and efficiency, ensuring seamless scalability of our operations.

  • Strategic Growth: Work closely with the CEO to identify and capitalize on new market opportunities, contributing to the overall strategic direction of the company.

  • Client Relations: Maintain strong relationships with our key clients, ensuring their needs are met and expectations are exceeded.

  • System Implementation: Drive the effective utilization of systems and technology to improve operational workflows and data-driven decision-making, supporting expansion efforts.




What We're Looking For


  • Extensive Retail Multi-Store Management Experience: You have a strong background in managing multiple retail locations, demonstrating expertise in operations, sales, and team leadership.

  • Proven P&L Responsibility: You have a track record of successfully managing P&L statements, driving revenue growth, and controlling costs within a business unit or multiple locations.

  • Nationwide Expansion Expertise (SOP & Scalability): You possess in-depth, hands-on experience in expanding multi-store operations across a nation, including the development and successful implementation of comprehensive SOPs and scalable systems for rapid growth.

  • Bilingual Proficiency: You are fluent in both English and Mandarin, both written and spoken, to facilitate communication with diverse clients and partners.

  • Proven Leadership: You're a natural leader with the ability to inspire and motivate teams to achieve ambitious goals.

  • Strategic Thinker: You can analyze market trends, identify opportunities, and contribute to long-term business strategies.

  • Results-Oriented: You have a track record of delivering measurable results and driving continuous improvement.

  • Excellent Communicator: You can effectively communicate with clients, team members, and stakeholders at all levels.

  • Adaptability: You thrive in a fast-paced, dynamic environment and can adapt quickly to changing priorities.




Why Join Us?


  • Be a pivotal part of a leading social commerce agency in the Philippines, working right here in Manila.

  • Work with an impressive roster of clients, including global brands.

  • Opportunity for significant career growth and progression to COO.

  • Shape the operational backbone and national expansion of a rapidly expanding company.

  • Competitive compensation and benefits package.

  • Profit Sharing & Stock Option Program

If you're ready to take on a challenging yet rewarding role, where your financial acumen, operational leadership, experience in nationwide expansion, and bilingual skills will directly impact our success, we encourage you to apply!




Benefits:

  1. Free device program

  2. Excellent company culture

  3. Employee Stock Option Program

  4. Work with local & international brands




Brand We've worked with:

Nestle | Unilever | P&G | URC | Coca-Cala | Monde Nissin | Del Monte 

Mega Prime Food | Xiao Mi | Infinix | Unilab | Lock&Lock | Anker | Huawei  



Frequently Asked Questions

Is the salary disclosed for the Managing Director (Physical & Digital Retail) position at Klaiya?
The salary for this Managing Director (Physical & Digital Retail) role at Klaiya is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Managing Director (Physical & Digital Retail) position at Klaiya located?
This Managing Director (Physical & Digital Retail) role at Klaiya is based in Manila, Metro Manila, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Managing Director (Physical & Digital Retail) role at Klaiya full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Managing Director (Physical & Digital Retail) role in the Administration department at Klaiya.
Which team or department does the Managing Director (Physical & Digital Retail) at Klaiya belong to?
This Managing Director (Physical & Digital Retail) position is part of the Administration department at Klaiya. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Managing Director (Physical & Digital Retail) position at Klaiya?
Click the "Apply Now" button on this page. You will be redirected to Klaiya's official application portal hosted on freshteam where you can submit your application directly.
When was the Managing Director (Physical & Digital Retail) job at Klaiya posted?
This Managing Director (Physical & Digital Retail) position at Klaiya was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Managing Director (Physical & Digital Retail)
Klaiya
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