Investment Services Program Manager (Manager, Trust & Investment Services)

schoolsfirstfcu· SchoolsFirst Federal Credit Union
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📍 Santa Ana, CAFull time💰 USD 153K–253K

About this role

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Investment Services Program Manager (Manager, Trust & Investment Services)

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range:

$153,259.00 - $252,877.00

Scheduled Weekly Hours:

40

What You’ll Be Doing
Responsible for planning, directing and overseeing the operations of the department. Assists in product development, enhancements and maintaining relationships with the team members, branches and educational community. Ensures the delivery of superior Member service and products to the Members and team members.
  • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
  • Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures and analyzing variances.
  • Ensures compliance with state and federal laws as well as any other applicable regulations.
  • Provides daily support to staff, including answering questions and problem resolution.
  • Provides training and coaching and counseling to team members for the purpose of developing the team and maintaining the credit union’s primary focus on Member Service.
  • Understands the credit union organizational goals and key performance indicators and takes the necessary actions to achieve desired results.
  • Evaluates operating procedures and policies, ensuring the highest levels of Member service, productivity and internal control.
  • Provides consultative services to Members regarding credit union products and services and ensures that team members are providing consultative services by assessing the Member's needs, addressing their concerns and gaining agreement.
  • Maintains thorough knowledge of retirement products including but not limited to, all IRA products, 457(b), 403(b), State Teachers Retirement and Public Employees Retirement System. Maintains NASD Series 7, 63, 65 and 24 licenses and California Department of Insurance Licenses.
  • Maintains relationships with all third party contracted and partners included but not limited to insurance general agency and the broker/dealer.
  • Replies to Members via written correspondence; responds to Member comments or suggestions; Assists Members in person and over the phone. Oversees the compliance of NASD requirements; handles the complex and non-routine inquiries by the branches/departments and Members.
  • Responsible for personal production determined by the VP.
  • Provides guidance and coaching to financial consultants. Analyzes and makes recommendations as to any changes, updates in NASD regulations, forms, methods and systems and directs the implementation.

Additional Job Functions
  • Provides daily support to teammembers, including answering questions and problem resolution, communicating job expectations; planning, monitoring, and appraising job results; training, coaching, counseling, and disciplining teammembers; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
  • Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures and analyzing variances
  • Contributes to organizational goals and priorities as a member of Management team. Establishes and implements plans that have short-term (1-2 year) impact on business results in alignment with organization objectives.
  • Evaluates operating procedures and policies, ensuring the highest levels of Member service, productivity and internal control.
  • Initiates, researches, coordinates and implements department or division projects intended to benefit Members, internal teammembers or department operations.
  • Ensures compliance with state and federal laws as well as any other applicable regulations.
  • Understands the Credit Union organizational goals and key performance indicators and takes the necessary actions to achieve desired results.
  • Performs other duties as assigned
  • Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Qualifications
  • High School Diploma or GED required
  • Bachelor's Degree in a related field or equivalent years of experience required
  • 5-7 years of prior functional experience required
  • 1-3 years of prior management experience required
  • Maintains NASD Series 7, 63, 65 and 24 licenses and California Department of Insurance Licenses required

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.

Frequently Asked Questions

What is the salary for the Investment Services Program Manager (Manager, Trust & Investment Services) role at schoolsfirstfcu?
The listed salary for this Investment Services Program Manager (Manager, Trust & Investment Services) position at schoolsfirstfcu is USD 153K–253K. This is an Full time role.
Where is the Investment Services Program Manager (Manager, Trust & Investment Services) position at schoolsfirstfcu located?
This Investment Services Program Manager (Manager, Trust & Investment Services) role at schoolsfirstfcu is based in Santa Ana, CA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Investment Services Program Manager (Manager, Trust & Investment Services) role at schoolsfirstfcu full-time or part-time?
This is listed as a Full time position. It is posted as a Investment Services Program Manager (Manager, Trust & Investment Services) role in the SchoolsFirst Federal Credit Union department at schoolsfirstfcu.
Which team or department does the Investment Services Program Manager (Manager, Trust & Investment Services) at schoolsfirstfcu belong to?
This Investment Services Program Manager (Manager, Trust & Investment Services) position is part of the SchoolsFirst Federal Credit Union department at schoolsfirstfcu. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Investment Services Program Manager (Manager, Trust & Investment Services) position at schoolsfirstfcu?
Click the "Apply Now" button on this page. You will be redirected to schoolsfirstfcu's official application portal hosted on workday where you can submit your application directly.
When was the Investment Services Program Manager (Manager, Trust & Investment Services) job at schoolsfirstfcu posted?
This Investment Services Program Manager (Manager, Trust & Investment Services) position at schoolsfirstfcu was posted on Sep 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Investment Services Program Manager (Manager, Trust & Investment Services)
schoolsfirstfcu · 💰 USD 153K–253K
Apply for this role ↗

You'll be redirected to schoolsfirstfcu's official application page on Workday.