Manager, Technical Support
outreach
Manager, Technical Support
freedompay· Technical Support
About this role
The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.
The Manager, Technical Support is responsible for leading and developing FreedomPay's Technical Support team in a fast-paced, customer-focused, 24/7 payments environment. This role oversees the daily operation of the support function, ensuring timely resolution of customer issues, operational excellence, and a high standard of service delivery. The Manager will partner closely with internal teams and external customers to support a complex ecosystem that includes payment gateways, web portals, point-of-sale integrations, payment devices, hospitality and retail systems, and merchant-facing applications.
This leader will drive continuous improvement, establish and maintain support processes, coach and develop team members, and provide escalation management for critical customer issues. The ideal candidate understands the demands of supporting a mission-critical, always-on platform and is comfortable leading teams that operate in a 24/7 support environment.
Frequently Asked Questions
Is the salary disclosed for the Manager, Technical Support position at freedompay?
The salary for this Manager, Technical Support role at freedompay is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Manager, Technical Support position at freedompay located?
This Manager, Technical Support role at freedompay is based in Philadelphia, Pennsylvania. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Manager, Technical Support at freedompay belong to?
This Manager, Technical Support position is part of the Technical Support department at freedompay. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Manager, Technical Support position at freedompay?
Click the "Apply Now" button on this page. You will be redirected to freedompay's official application portal hosted on lever where you can submit your application directly.
When was the Manager, Technical Support job at freedompay posted?
This Manager, Technical Support position at freedompay was posted on Jul 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Manager, Technical Support
freedompay
You'll be redirected to freedompay's official application page on Lever.