Manager, Strategic Customer Experience
happyco· Customer Success
About this role
HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!
The Position
The Manager, Strategic Customer Experience leads a team of full-cycle, AI-augmented CXMs serving HappyCo's strategic growth accounts. This is where scale meets high-touch: your team owns the complete customer journey while leveraging automation and AI to extend their reach. You are accountable for building a repeatable, high-performing motion that protects retention and drives expansion across a fast-growing segment.
Responsibilities
Lead, coach, and develop a team of Strategic CXMs owning full-lifecycle, single-owner books.
Own team performance against retention, expansion, satisfaction, and time-to-launch goals for the strategic segment.
Champion AI-augmented engagement — adoption nudges, lifecycle comms, and automated plays — to scale high-quality touch across larger books.
Partner with Sales on expansion and whitespace planning and with Product on roadmap alignment.
Run proactive, CTA-driven risk management and keep books balanced to capacity as the segment scales.
Help stand up and mature the strategic motion ahead of planned team growth in FY27.
This Role Is for You If
You're proactive and not afraid to jump in and take ownership of escalations.
You're creative with AI and consistently build AI-forward ideas to optimize how your team operates.
You bring tenured experience coaching and developing individual contributors.
You own your KPIs and team strategy — and can clearly explain both.
You bring solutions, not problems, to leadership.
Keys to Optimum Happiness at HappyCo
Thrives in ambiguity and proactively builds clarity
Focuses on long-term impact over quick wins
Enables others through systems, not mandates
Leverages technology and AI to empower people and simplify complexity
Embraces the challenges and rewards of growing in a scaleup environment
Frequently Asked Questions
Is the salary disclosed for the Manager, Strategic Customer Experience position at happyco?
The salary for this Manager, Strategic Customer Experience role at happyco is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Manager, Strategic Customer Experience position at happyco located?
This Manager, Strategic Customer Experience role at happyco is based in United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Manager, Strategic Customer Experience role at happyco full-time or part-time?
This is listed as a Full Time position. It is posted as a Manager, Strategic Customer Experience role in the Customer Success department at happyco.
Which team or department does the Manager, Strategic Customer Experience at happyco belong to?
This Manager, Strategic Customer Experience position is part of the Customer Success department at happyco. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Manager, Strategic Customer Experience position at happyco?
Click the "Apply Now" button on this page. You will be redirected to happyco's official application portal hosted on lever where you can submit your application directly.
When was the Manager, Strategic Customer Experience job at happyco posted?
This Manager, Strategic Customer Experience position at happyco was posted on Aug 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Manager, Strategic Customer Experience
happyco
You'll be redirected to happyco's official application page on Lever.