Manager, Software Engineering - Global Servicing Technology

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

The Servicing Experiences Technology (SET) organization enhances Servicing Experiences by building smarter platforms with seamless automation and AI-driven insights- empowering Colleagues and Customers alike.

Manager, Software Engineering leads and mentors a team of colleagues, oversees the development and deployment of large-scale enterprise applications, enforces engineering best practices, and collaborates on platform improvements.

• Manages and leads a team of Software Engineering colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity for all individual colleagues and teams.
• Provides leadership, guidance, and coaching to Software Engineering teams, supporting training and development of best practices.
• Recruits colleagues with relevant experience, and develops, rewards, and energizes an effective team.
• Supervises the design, development, testing, and deployment of large-scale enterprise applications.
• Oversees technical aspects of Software Engineering, including design, prototyping, and coding assignments for assigned applications.
• Collaborates with internal teams and technical product managers to deliver platform improvements and enhancements.
• Establishes and enforces engineering practices across teams, including code review, build and release processes, and retrospective effectiveness.
• Empowers teams to automate scalable application deployments in test and production environments.
• Collaborates with leadership to define technical solutions and drive software maturity and best practices.
• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives.

• Bachelor’s degree in Computer Science, Computer Engineering, and/or comparable experience; advanced degree preferred.
• Knowledge of distributed (multi-tiered) systems, algorithms, NoSQL, and relational databases.
• Knowledge of the core tools used in the planning, analyzing, crafting, building, testing, configuring, and maintaining of assigned application(s).
• Software engineering and development experience or a related job.
• Expertise in application design, software development, and automated testing.
• Experience in distributed (multi-tiered) systems, algorithms, and relational databases.
• Experience in Agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories.
• Experience in automation testing and documentation (i.e. automated, functional, and performance).
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.