Manager - Service Delivery (San Antonio)

goosehead· Goosehead Insurance Agency LLC
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📍 San AntonioFull time

About this role

  • Lead and coach frontline agents to consistently meet and exceed targets.

  • Ensure accountability against key service KPIs (SLA, NPS, FCR, CSAT).

  • Conduct structured coaching sessions that drive performance behaviors.

  • Deliver weekly 1:1s focused on development, growth, and resilience.

  • Promote urgency and ownership in a fast-paced environment.

  • Facilitate daily huddles, weekly scorecard reviews, and monthly performance deep-dives.

  • Escalate critical risks early and collaborate cross-functionally to resolve.

  • Maintain a respectful, inclusive, and feedback-rich team culture.

  • Own team-level transformation initiatives from design through execution.

  • Identify high-potential team members and guide stretch assignments.

  • Participate in peer coaching circles to improve leadership consistency.

  • Maintain and track individual development plans for all team members.

  • Lead issue resolution and support high-stakes escalations.

  • Reinforce cultural and behavioral standards through daily interactions.

  • Report coaching and team development outcomes to senior leadership.

Frequently Asked Questions

Is the salary disclosed for the Manager - Service Delivery (San Antonio) position at goosehead?
The salary for this Manager - Service Delivery (San Antonio) role at goosehead is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Manager - Service Delivery (San Antonio) position at goosehead located?
This Manager - Service Delivery (San Antonio) role at goosehead is based in San Antonio. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Manager - Service Delivery (San Antonio) role at goosehead full-time or part-time?
This is listed as a Full time position. It is posted as a Manager - Service Delivery (San Antonio) role in the Goosehead Insurance Agency LLC department at goosehead.
Which team or department does the Manager - Service Delivery (San Antonio) at goosehead belong to?
This Manager - Service Delivery (San Antonio) position is part of the Goosehead Insurance Agency LLC department at goosehead. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Manager - Service Delivery (San Antonio) position at goosehead?
Click the "Apply Now" button on this page. You will be redirected to goosehead's official application portal hosted on workday where you can submit your application directly.
When was the Manager - Service Delivery (San Antonio) job at goosehead posted?
This Manager - Service Delivery (San Antonio) position at goosehead was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Manager - Service Delivery (San Antonio)
goosehead
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You'll be redirected to goosehead's official application page on Workday.