Manager - Service
goosehead
Manager - Service
About this role
Key Responsibilities
Service Strategy & Operations
- Define and execute the pan-India service strategy for solar kits and systems
- Establish standardized service processes for installation support, commissioning, breakdowns, and warranty handling
- Drive service readiness for new product launches and channel expansion
Service Network & Partner Management
- Build and manage a national network of service partners, installers, and authorized service centers
- Define SLAs, KPIs, escalation matrices, and performance review mechanisms
- Conduct regular partner training and certification programs
Warranty, Quality & Field Performance
- Own warranty management, failure analysis, and resolution turnaround times
- Analyze field failures, repeat issues, and installation gaps to drive product and process improvements
- Work closely with Product and Quality teams on corrective and preventive actions
Customer Experience & Governance
- Ensure high levels of customer satisfaction (CSAT) across regions
- Set up service dashboards, escalation frameworks, and grievance redressal mechanisms
- Ensure compliance with regulatory, safety, and company standards
Cross-Functional Collaboration
- Coordinate with Sales, Channel, Product, Supply Chain, and Finance teams
- Provide service feedback inputs for product design, packaging, and installation simplification
- Support large customers, key channel partners, and strategic accounts
Team Leadership
- Lead regional service managers, technical support teams, and service operations staff
- Build a scalable, cost-efficient service organization with strong execution discipline
Required Qualifications & Skills
- Bachelor’s degree in Electrical / Electronics/ Renewable Energy
- 12–18+ years of experience in solar, electrical, or energy equipment service operations
- Proven experience managing pan-India service networks
- Strong understanding of solar PV systems, inverters, BOS, Lithium & Lead Acid Batteries and installation practices
- Experience with warranty processes, field service analytics, and partner SLAs
- Strong leadership, problem-solving, and stakeholder management skills
Preferred Experience
- Experience handling service for channel-led or distributed solar businesses
- Exposure to rooftop, C&I, MSME, or residential solar segments
- Experience in setting up service operations from scratch or scaling rapidly
- Familiarity with CRM / service management tools
Frequently Asked Questions
Is the salary disclosed for the Manager - Service position at Vikram Solar?
The salary for this Manager - Service role at Vikram Solar is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Manager - Service position at Vikram Solar located?
This Manager - Service role at Vikram Solar is based in India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Manager - Service role at Vikram Solar full-time or part-time?
This is listed as a Full time position. It is posted as a Manager - Service role at Vikram Solar.
How do I apply for the Manager - Service position at Vikram Solar?
Click the "Apply Now" button on this page. You will be redirected to Vikram Solar's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Manager - Service job at Vikram Solar posted?
This Manager - Service position at Vikram Solar was posted on Jul 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Manager - Service
Vikram Solar
You'll be redirected to Vikram Solar's official application page on oraclecloud.