Manager - SALPL - Prime Rest
Bajaj Finance
| Job Purpose | “This position is open with Bajaj Finance ltd.” This position will manage the ARU for Sal PL Prime. The person will be responsible to drive Flexi Utilisation of salaried customers. |
| Duties and Responsibilities | • Managing Call Center agents to deliver ARU volumes to increase overall Flexi utilization • Achieving volume targets and managing Call Center Agent Metrics • Identifying the need of sales skills for agents and conducting regular trainings • Monitor & measure key conversion, productivity & data penetration metrics • Retaining high performers and replace poor performers • Take Care of customer Escalations and Complaint |
| Required Qualifications and Experience | • Good experience of MS Excel • Good understanding of MIS reporting and Audit • Excellent communication skills. • Excellent Team Handling and problem resolving ability. • Exceptionally high motivational levels and needs to be a self-starter |
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