Manager - Quality Excellence
EXL Talent Acquisition Team
Manager - Quality Excellence
About this role
The resource will drive process management rigor to ensure superior service delivery by meeting or exceeding accuracy and related SLAs. They will support the development of process improvement and innovation strategies for client businesses and assist client transformation teams, EXL transformation, technology, and operations teams in process improvements. Facilitating the sharing of best practices from within and outside the organization, implementing and driving performance benchmarking, and supporting business development through RFP and RFI responses from a quality perspective are key responsibilities.
Active participation in client visits to showcase business case studies and ensuring the smooth setup and functioning of QA to meet business, internal, and certification requirements are essential. The resource will gather client requirements during due diligence and build QA plans, support migration teams for the implementation of new client processes, and ensure consistent delivery on QA programs. Extensive interaction with clients to understand and capture all requirements, assist in setting up SLAs, benchmark processes, baseline performance, and target setting, and provide SME support for all improvement projects are also part of the role.
Minimum 6 years of total work experience with at least 2 years of relevant in BPO / ITES industry
Frequently Asked Questions
Is the salary disclosed for the Manager - Quality Excellence position at EXL Talent Acquisition Team?
The salary for this Manager - Quality Excellence role at EXL Talent Acquisition Team is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Manager - Quality Excellence position at EXL Talent Acquisition Team located?
This Manager - Quality Excellence role at EXL Talent Acquisition Team is based in Noida, Uttar Pradesh, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Manager - Quality Excellence position at EXL Talent Acquisition Team?
Click the "Apply Now" button on this page. You will be redirected to EXL Talent Acquisition Team's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Manager - Quality Excellence job at EXL Talent Acquisition Team posted?
This Manager - Quality Excellence position at EXL Talent Acquisition Team was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Manager - Quality Excellence
EXL Talent Acquisition Team
You'll be redirected to EXL Talent Acquisition Team's official application page on oraclecloud.