Manager Operations Ambulatory Practice

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 Why You’ll Love Working with St. Elizabeth Healthcare

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.

 Benefits That Support You

We invest in you — personally and professionally.

Enjoy:

- Competitive pay and comprehensive health coverage within the first 30 days.

- Generous paid time off and flexible work schedules

- Retirement savings with employer match

- Tuition reimbursement and professional development opportunities

- Wellness, mental health, and recognition programs

- Career advancement through mentorship and internal mobility

Job Summary:

Job Description:

The Operations Manager – Ambulatory Practice is responsible for the management of ambulatory practice operations, including associate supervision, both clinical and administrative operations, and meeting and/or exceeding organizational goals and objectives relating to operating budget and revenue cycle management. The Operations Manager – Ambulatory Practice is a highly visible position that is always responsible for creating a positive impression with patients, physicians and other visitors he/she encounters, both in person and on the phone.

Job Duties:

Practice Operations – Understand and uphold the Mission, Vision, and Values of the organization. Communicate goals & objectives regarding quality, patient experience, financial performance, and other stated measures as appropriate.  Maintain associate schedule and appropriate staffing levels to ensure efficient workflow and patient care.  Collaborate with Clinical Coordinator (if applicable) to ensure adequate staffing levels to support practice operations in the ambulatory practice location(s).

Personnel Management – Collaborate with Human Resources to interview candidates for open positions.  Oversee associates working at the practice location(s), including effective new associate orientation & onboarding, time & attendance, performance management, and talent development.  Ensure a supportive environment to maintain associate retention.  Resolve associate and/or provider issues, utilizing leadership and HR assistance as appropriate. Address performance concerns proactively and document immediately, thoroughly, and accurately. Consult with leadership and HR as appropriate to address performance issues.

Communication – Conduct meetings at appropriate frequency with associates and providers to align workflows and processes to meet organizational and clinic goals for the practice locations. . Review performance goals and objectives, give and receive feedback regarding the work environment, patient experience, quality outcomes, and financial performance of the  practice location(s).  Conduct and/or facilitate training and development opportunities as appropriate for associates and providers. Communicate and administer policies and procedures as outlined. Consult with leadership and HR as appropriate to address policy and procedure issues. Attend leadership meetings and other mandatory meetings as required/requested.

Revenue Cycle Management – Work with the Central Business Office to improve revenue cycle management and net collections through established workflow processes.

Quality – Direct and provide oversight of compliance to CMS, JCAHO, and St. Elizabeth safety policies and regulatory and accreditation standards of all Ambulatory practice locations. Coach associates to meet established quantitative/qualitative standards.

Other duties as assigned

Qualifications:

Education, Credentials, Licenses:

Associate degree

Must have a valid driver’s license for local travel between work locations.

Specialized Knowledge:

Ability to manage and prioritize multiple tasks, knowledge of Excel, Word, Outlook and PowerPoint and the ability to learn other computer skills.

Must have good organizational skills and work professionally with doctors, hospital administration and management, SEH employees, and the public.

Kind and Length of Experience: 

3 years’ experience in the medical industry

1 year experience supervising people

FLSA Status:

Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.