Manager - Operations

Apollo Group
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📍 New Delhi, Delhi, India

About this role

  1. Ensure that highest standards of service are delivered to patients.





  1. Implements best practices to maintain and reinforce the organization leadership position in the industry.





  1. To ensure implementation of operational strategies for the year. 





  1. To assist in Planning direct, monitor the performance of key staff members to ensure outstanding service delivery.





  1. Identify, nurture and channel the energies of key staff members, motivates and encourages them to develop and tap advances in technology and service. 





  1. To be aware of all laws and statutory regulations as applicable & ensures proper compliances. 





  1. To identify training needs and facilitate training sessions with specific reference to : 


  1.  Fire Safety and response to Fire, Safety and Security risks/hazards. 


  1. Storage, handling and disposal of hazardous materials. Internal and External disasters. 


  1.  Service Excellence , Infection Control etc.





  1. To maintain high morale and motivation of associates through leadership and ensures that team work and loyalty develops within the department.





  1. Accomplish staff results by communicating job expectations. Encourage and develop team member’s multi-functionality.










  1. Develop and maintain best practices to improve quality of service and explore opportunities to add value to services.





  1. Responsible for maintaining an excellent relationship at all levels in the hospital.





  1. Actively networks with contemporaries in healthcare industry to stay abreast of latest developments and initiatives.





  1. To work in close coordination with other departments of the hospital.





  1. To ensure quality assurance and hospital objectives as per established standards and procedures.





  1. To assist in identifying problems through statistical analysis; monitoring and reporting results of action to reduce risks of patients.





  1. Accomplish quality assurance/hospital objectives by establishing standards and procedures; measuring results against plans and standards; evaluating and improving methods and making required changes.





  1. Planning, implementing and managing the delivery of a range of services in line with the requirements of patients, other services users and provider





  1. Communicating effectively with staff at all levels and patients to monitor and support procedures and organizational operations.





  1. Dealing with problems and emergencies at both a strategic and general day-to-day service level.





  1. Meeting and complying with patient charter needs including health and safety, hygiene and environmental health laws





  

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  1. The key service deliverables would include:-
  1.  Greeting all guests on arrival and escorting them to their rooms.
  2. To ensure all rooms are checked for their worthiness prior to any admission and have been prepared and cleaned as per infection control guidelines set by the organization. (All electrical fixtures, telephone lines, air-conditioning, plumbing fixtures etc.)
  3.  To adhere to the TAT set by the organization.
  4. To ensure that the VOC Target scores of 4.7 is maintained in all departments in the area.
  5.  To ensure adequate supply of linen and ensure all linen being used in the patient areas is of optimum quality. 





  1. Performs any other work assigned by HOD.






Frequently Asked Questions

Is the salary disclosed for the Manager - Operations position at Apollo Group?
The salary for this Manager - Operations role at Apollo Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Manager - Operations position at Apollo Group located?
This Manager - Operations role at Apollo Group is based in New Delhi, Delhi, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Manager - Operations position at Apollo Group?
Click the "Apply Now" button on this page. You will be redirected to Apollo Group's official application portal hosted on peoplestrong where you can submit your application directly.
When was the Manager - Operations job at Apollo Group posted?
This Manager - Operations position at Apollo Group was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Manager - Operations
Apollo Group
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