Manager on Duty, Maintenance Control

About Us

Endeavor Air is a wholly-owned subsidiary of Delta Air Lines. Flying as Delta Connection, Endeavor operates 141 regional jets on 750 daily flights to 122 destinations in the United States, Canada, and the Caribbean.

Headquartered in Minneapolis, Minn., Endeavor has hub operations in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network.

Our Culture

We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.

Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.

Overview

The Maintenance Control, Manager on Duty provides operational leadership and real-time oversight of Maintenance Control activities within a 24/7 Operations Control Center (OCC) environment. This role leads daily execution of aircraft maintenance recovery efforts, supports safe and compliant operational decision-making, and ensures effective coordination across Maintenance, Operations, Engineering, Supply Chain, and outstation maintenance providers. The Manager on Duty serves as the primary escalation point for Maintenance Controllers during assigned shifts.

Responsibilities

Operational Leadership & OCC Execution

• Lead Maintenance Control activities during assigned shifts within the OCC environment.
• Provide direct oversight, guidance, and operational support to on-duty Maintenance Controllers.
• Serve as the primary escalation point for aircraft maintenance disruptions, AOG events, and operational irregularities.
• Coordinate real-time maintenance recovery strategies to minimize operational impact and support schedule execution.
• Ensure consistent communication and collaboration with OCC stakeholders regarding aircraft status, recovery plans, and operational risks.

Aircraft Availability & Recovery Management

• Monitor daily fleet maintenance plans and aircraft status to ensure timely execution of scheduled and unscheduled maintenance requirements.
• Support aircraft recovery efforts through efficient resource utilization, troubleshooting, and coordination with maintenance providers.
• Assist in reducing aircraft out-of-service (AOS) events and maintenance-related delays through proactive operational management.
• Monitor open maintenance discrepancies, MELs, CDL items, and deferred maintenance actions to ensure appropriate tracking and resolution.

Regulatory Compliance & Safety Oversight

• Ensure maintenance operational decisions are made in compliance with FAA regulations, company manuals, approved maintenance procedures, and operational specifications.
• Promote adherence to Safety Management System (SMS) principles through effective risk assessment and escalation.
• Ensure required notifications are completed for accidents, incidents, irregular operations, and other significant operational events.
• Verify maintenance documentation, maintenance release processes, and deferral decisions meet regulatory and company standards.

Cross-Functional Coordination

• Partner with Maintenance Planning, Line Maintenance, Engineering, Supply Chain, and Operations to support aircraft availability and operational continuity.
• Coordinate maintenance support activities at maintenance bases, outstations, and contract maintenance locations.
• Escalate resource constraints, tooling limitations, material shortages, or schedule conflicts that may impact operational performance.
• Facilitate effective shift turnovers and communication to ensure continuity of maintenance control activities.

People Leadership & Development

• Provide leadership, coaching, and day-to-day performance guidance to Maintenance Controllers.
• Foster a culture of accountability, teamwork, safety, and operational excellence.
• Support employee development through training, mentoring, and knowledge-sharing activities.
• Assist with onboarding, qualification development, and performance management initiatives as assigned.

Continuous Improvement & Operational Excellence

• Identify opportunities to improve Maintenance Control processes, communication practices, and operational efficiency.
• Support initiatives focused on improving dispatch reliability, reducing maintenance delays, and enhancing operational performance.
• Participate in investigations, root cause analyses, and corrective action efforts related to maintenance operational events.
• Provide feedback and recommendations to leadership regarding process improvements and operational trends.

People Leadership & Development

• Provide leadership, coaching, and day-to-day performance guidance to Maintenance Controllers.
• Foster a culture of accountability, teamwork, safety, and operational excellence.
• Support employee development through training, mentoring, and knowledge-sharing activities.
• Assist with onboarding, qualification development, and performance management initiatives as assigned.

Continuous Improvement & Operational Excellence

• Identify opportunities to improve Maintenance Control processes, communication practices, and operational efficiency.
• Support initiatives focused on improving dispatch reliability, reducing maintenance delays, and enhancing operational performance.
• Participate in investigations, root cause analyses, and corrective action efforts related to maintenance operational events.
• Provide feedback and recommendations to leadership regarding process improvements and operational trends.

Supervisory Responsibilities

• Provides direct supervision, direction, coaching, and performance management to a team of 4-6 Maintenance Controllers.
• Oversees shift execution, work assignments, operational decision-making, and adherence to company procedures.
• Supports employee development, training, and operational readiness within the Maintenance Control organization.

Competencies Required

• Ethics and Values - Serves as a champion to employees and projects that are beneficial to the company Displays courage and willingness to take an unpopular stance to make positive long-term progress for individuals and the organization.
• Knows Our Business - Looks for way to improve our success operationally and through people. Understands how all aspects of the business operate in a systemic way. Technically and professionally skilled to do the job at a high level of accomplishment.
• Builds Trust and Decision Making - Models honesty and open communications in large group meetings.  Responds to challenge in a positive way – seeing it as a way to learn new perspectives and perhaps improve the organization.
• Drive for Results by Inspiring Others - Builds passion and enthusiasm for the organization’s mission. Identifies measurements that will drive long term positive results, and shares the rationale, thus engaging the organization.
• Know Your Team and Leading People - Inspires organization to build effective work relationships that are based on strengths and focused on achieving organizational goals, understanding and utilizing each team member’s interests and development goals. As a leader, proactively sees opportunities for talented and diverse staff to work with upper leadership in order to promote development and results.

Qualifications

• Valid Airframe and Powerplant (A&P) certificate.
• 5 years experience in aircraft maintenance and airline operations is required.
• Prior supervisory experience or leadership training is preferred, or the ability to inspire and direct others.
• Ability to communicate clearly in speech and writing and possess intermediate-level computer skills required.
• Demonstrated ability to work in a fast-paced environment while handling a high volume of calls and maintain the ability to work multiple tasks with a high degree of safety and attention to detail.
• Ability to make timely operational decisions for the Maintenance department.

Work Environment & Physical Demands

• Position is based in the Operations Control Center (OCC) and requires professional contact with many OCC personnel, management staff, and business relationships with outside vendors, as well as the FAA. 
• Position requires some physical exertion such as pulling, pushing, reaching, bending, standing, walking and light lifting of boxes, bags, files, etc. not in excess of 30 lbs.
• Ability to work extra hours, nights, weekends, and holidays as necessary.
• Computer work, in a typical office environment, subject to critical deadlines.
• Can involve long periods of sitting.

What We Offer

Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

• Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
• Comprehensive Medical, Dental, and Vision Plans
• 401(k) with Company Match starting on Day 1
• Operational Performance Rewards (OPR) Program
• Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options

FLSA Status

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