Manager of Patient Financial Services- Full Time Days
About this role
Facility
Cape Fear Valley Medical CenterLocation
Fayetteville, North CarolinaDepartment
Physician Financial ServicesJob Family
ManagementWork Shift
Days (United States of America)Summary
Responsible for planning, educating, coordinating, and controlling the activities of all admitting, registration, financial counseling, training and scheduling functions within the Medical Center. Primarily concerned with obtaining accurate, complete, and consistent demographic, financial, and clinical data during all registration processes, following up on all scheduled visits that are PFS’s responsibility and managing the authorization and pre-cert process for inpatient and outpatient services.Major Job Functions
The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:
Plans, educates, organizes, coordinates, and controls all registration activities
Maintains all Patient Access policies and procedures
Maintains all job descriptions and standards for all registration personnel
Implements and controls registration procedures
Coordinates and works closely with nursing and medical staffing to accommodate and keep them informed of all Patient Access requirements and needs
Coordinates and works closely with the Directors of Medical Records and Patient Accounts to ensure that their needs are met
Ensures accurate completion of medical and financial forms related to the preadmission, admitting, registration, financial counseling and scheduling process
Recruits new personnel and evaluates all personnel in the department
Ensures that the Director of Patient Financial Services is informed on the status of the admitting, financial counseling and scheduling operations
Cross trains staff across departments to ensure most effective use of labor
Monitors times and schedules of staff so that efficiency is optimized
Other duties as assigned
Minimum Qualifications
The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:
Education and Formal Training:
Bachelor’s degree in Healthcare, Business Administration, Accounting, or related field is required
Work Experience:
4 years Patient Access experience required
2 years supervisory experience required
Knowledge, Skills, and Abilities Required:
Proficiency in reading, writing, and speaking the English language
Ability to plan, direct, and control Patient Access functions
Good command of medical terminology
Problem solving abilities
PC experience, including Microsoft Office and Windows
Physical Requirements:
Ability to communicate orally and in writing effectively with patients, doctors, and other departments in the institution
Required Licenses and Certifications
Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity
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