Manager (M1)- FinOps

Job Description – FinOps Manager

About the Role

Key Responsibilities

1. Fund Flow & Risk Management

• Monitor and validate daily borrower and lender escrow balances.
• Ensure seamless execution of T+1 settlements in accordance with RBI guidelines.
• Track idle funds, settlement delays, and fund variances, ensuring timely resolution.
• Monitor operational risks associated with fund movement and implement preventive controls.
• Ensure compliance with RBI Digital Lending and P2P regulations across all financial operations.
• Maintain complete documentation, audit trails, and operational logs for regulatory and internal audits.
• Support compliance reviews, audit observations, and closure of action items.

2. Lender–Borrower Fund Matching

• Oversee lender-to-borrower fund allocation processes for both manual and automated lending.
• Validate allocation logic to ensure accurate fund deployment.
• Monitor mismatches, exceptions, and reassignment scenarios, ensuring timely resolution.
• Continuously improve allocation accuracy and operational efficiency.

3. Escrow Reconciliation & Financial Controls

• Perform and oversee daily reconciliations across:
  • Escrow accounts vs. Internal Systems
  • Payment Gateway settlements vs. Bank Credits
  • Disbursement transactions vs. Payout confirmations
• Investigate reconciliation breaks and ensure timely closure.
• Ensure 100% accuracy in financial reporting and operational reconciliations.
• Strengthen reconciliation controls to minimize operational and financial risks.

4. Cost Optimization & Operational Efficiency

• Analyze payment gateway charges, payout costs, banking fees, and other FinOps expenses.
• Identify opportunities to optimize transaction costs through routing improvements, automation, and process redesign.
• Monitor cost-per-transaction metrics and develop management dashboards for leadership.
• Drive initiatives to improve operational efficiency without compromising controls.

5. Process Improvement & Automation

• Partner with Product and Technology teams to automate manual financial operations, including:
  • Escrow reconciliations
  • Settlement processes
  • Payment gateway reconciliation
  • Mandate tracking
• Contribute to the design of FinOps dashboards, monitoring frameworks, and operational reporting.
• Participate in UAT for product and technology releases impacting financial operations and fund flow processes.
• Recommend scalable solutions to improve operational resilience and efficiency.

Required Qualifications & Skills

Must Have

• Qualified Chartered Accountant (CA).
• 3–6 years of experience in FinTech, NBFC, Banking, Payments, or Financial Operations.
• Strong understanding of financial systems, reconciliations, internal controls, and audit processes.
• Hands-on experience managing high-volume financial transactions with exceptional accuracy.
• Strong analytical, problem-solving, and decision-making skills.
• High attention to detail with a strong ownership mindset.
• Ability to perform effectively in time-sensitive and high-accountability environments.
• Excellent collaboration skills with Finance, Product, Technology, Operations, and Compliance teams.

Good to Have

• Experience driving automation initiatives or working closely with Product and Engineering teams.
• Working knowledge of SQL, Power BI, Tableau, Drona, or similar analytics tools.
• Understanding of payment gateway ecosystems, settlement routing, and payout infrastructure.
• Familiarity with RBI regulations governing Digital Lending, P2P Lending, and escrow operations.

What We're Looking For

• A proactive problem solver who can identify financial and operational risks before they become issues.
• Someone who enjoys building scalable, automated financial operations rather than relying on manual processes.
• A professional who balances strong financial controls with operational efficiency.
• A collaborative individual capable of working across multiple functions to improve end-to-end fund management processes.
• A data-driven leader who can leverage analytics to improve cost, accuracy, and operational performance.