Manager, Life Services

Job Summary:

The Manager, Life Services is responsible to collaborate with Executive Director to establish operational goals for Life Services.

Essential Functions:

• Assist in development and provision of life services for the Medicaid eligible population
• Communicate and promote approach to member enhancement with internal and external stakeholders
• Assist with annual operating budget in conjunction Executive Direction and corporate services
• Assist with local strategy efforts and operational planning
• Work with the organization to coordinate the delivery of all required operational services and programs
• Recruit, develop and lead direct reports – Coaches, Advocates and Training Associate
• Implement and direct the CareSource Life Services coaching and mentoring programs in collaboration with CareSource University (CSU)
• Perform any other job duties as requested

Education and Experience:

• Bachelor’s degree in Business Administration, Healthcare Administration or related field, or equivalent years of relevant work experience is required
• A minimum of three (3) years of management experience is required
• A minimum of three (3) years of experience in the community and regulatory environment is preferred
• Experience in governmental product design and working with underserved populations is preferred

Competencies, Knowledge and Skills:

• Strong collaborative skills, working with cross-functional stakeholders and external partners including state agencies, elected officials, community partners and business leaders
• Understanding of workforce development
• Experience leading teams to successful outcomes
• Experience with public/private partnerships
• Excellent written and verbal communication skills
• Commitment to the mission and values of the CareSource Family of Companies
• Coaching and training experience

Licensure and Certification:

• Employment in this position is conditional pending successful clearance of a driver’s license record check.  If the driver’s license record results are unacceptable, the offer will be withdrawn or, if you have started employment in this position, your employment in this position will be terminated
• Employment in this position is conditional pending successful clearance of a criminal background check.  If the criminal background results are unacceptable, the offer will be withdrawn or, if you have started in this position, your employment in this position will be terminated
• To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified.
• CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process.

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time
• May be required to travel greater than 50% of time to perform work duties including, member home visits, provider visits, and community-based visits as needed to ensure administration of the program.  A valid driver’s license, car, and insurance are necessary for work related travel.

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Fostering a Collaborative Workplace Culture

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.