Manager - L&D - Behavioral Training

HEXAWARE
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📍 India

About this role

Role : Responsible for overall end to end training requirements for the verticals/projects assigned. Client and internal stakeholder connect coordination and front ending. Reviewing existing training materials, designing KRAs for the team, developing and facilitating team motivational activities, coordinating training activities, developing cross-training materials and SOPs, preparing relevant training reports and dashboards for internal stakeholder and client business reviews and developing managers/Sr managers in job requirements as assigned.
Reports into : Head of Training 

Job Responsibilities :

(Must have)
  • Review existing process training materials by gap analysis
  • Design KRAs for the entire team
  • Facilitate motivational activities as needed for the team members
  • Coordinate training activities with Hexaware and client stakeholders
  • Develop cross-training materials and SOPs for the project/s assigned
  • Effectively manage ramp requirements at the projects
  • Prepare relevant training reports and dashboards
  • Develop Managers/Sr Managers for on-the-job requirements
  • Lead client and stakeholder conversations in business reviews as set by the project
  • Participate in RFQs/RFPs responses, sales pitches and discussions
  • Coordinate and complete TTT sessions for new/potential trainers
  • Ability to manage teams/geos as allotted and work in a rotational shift environment is required.
  • Span of control – up to 1200-1400 FTE’s

Job Responsibilities :

(Desired)
  • Good communication and managerial skills to lead stakeholder and client communications
  • Preparation and review of decks for MBRs, WBRs, QBRs with client and internal stakeholders as applicable
  • Understanding of process and department PnL and its allied requirements.

Criteria :

(Must have)

• 14-15 years of overall process training experience in a BPO environment in the voice and non-voice set ups.

• Ability to design KRAs strategically as per process and department requirements.

• Experience with client and stakeholder coordination and leading business reviews as applicable for the projects/vertical assigned

Criteria :

(Desired)

• Experience in communication training requirements

• Familiarity with RFQs/RFPs/sales pitches processes and responses
Shifts timings: General unless specified by the process for specific time adherence should be flexible.
Week Off : Sat-Sun unless specified by the process for specific week off adherence
Transport : NA

Frequently Asked Questions

Is the salary disclosed for the Manager - L&D - Behavioral Training position at HEXAWARE?
The salary for this Manager - L&D - Behavioral Training role at HEXAWARE is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Manager - L&D - Behavioral Training position at HEXAWARE located?
This Manager - L&D - Behavioral Training role at HEXAWARE is based in India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Manager - L&D - Behavioral Training position at HEXAWARE?
Click the "Apply Now" button on this page. You will be redirected to HEXAWARE's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Manager - L&D - Behavioral Training job at HEXAWARE posted?
This Manager - L&D - Behavioral Training position at HEXAWARE was posted on Oct 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Manager - L&D - Behavioral Training
HEXAWARE
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