Manager, IT Delivery
vanguard
Manager, IT Delivery
vanguard· VISCO Information Technology Services Private Limited
About this role
About Vanguard
Founded in 1975, Vanguard is one of the world's leading investment management companies. The firm offers investments, advice, and retirement services to tens of millions of individual investors around the globe—directly, through workplace plans, and through financial intermediaries.
Vanguard’s India Office
Vanguard’s office in India is a significant milestone in our global expansion. We are committed to establishing an enduring technology center in Hyderabad, Telangana and are excited to be adding talent who will focus on Artificial Intelligence (AI), mobile, and cloud-based technologies that drive our business outcomes and deliver a world-class experience for our clients.
Role Summary
Leads and grows a multi‑disciplinary engineering team spanning Dynamics CRM engineers, integration/API engineers, and a tech lead. Accountable for platform health, delivery outcomes, and technical direction across CRM, integration layers, omnichannel services, and AI‑enabled capabilities that power Sales & Service experiences.
Technical strategy & architecture stewardship
Sets technical direction with architects and Tech Leads, defining reference architectures and guardrails across CRM, APIs, identity, eventing, and AI/agent patterns while managing technical debt and modernization.
Delivery, quality & operational excellence
Owns engineering quality, CI/CD, release discipline, and production support; drives predictable delivery while maintaining secure, resilient, and observable Sales & Service platforms.
People leadership & capability uplift
Coaches and develops engineers and Tech Leads, builds high‑performing teams, and creates clarity across low‑code CRM, pro‑code integration, and AI‑enabled engineering disciplines.
Responsibilities
- Strong working knowledge of Dynamics 365 & Dataverse runtime (schema, security, plugins, workflows, omnichannel)
- Experience leading API‑first and event‑driven architectures (REST/GraphQL, Service Bus/Event Grid, Kafka‑style patterns)
- Exposure to AI & agent platforms (Copilot Studio, Semantic Kernel, LangChain, RAG patterns, MCP concepts)
- Cloud‑native engineering leadership (AWS and/or Azure) across serverless, containers, and integration services
- DevSecOps mindset: SLO/SLA thinking, monitoring, incident response, and security‑by‑design
- Experience partnering with external vendors and offshore delivery teams
- Strong stakeholder leadership across business, architecture, security, and platform governance.
Qualifications and Skills
- Minimum 8 years of experience in IT project management, software development, or IT service delivery. Previous leadership experience required.
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field. PMP, ITIL, or Agile certifications preferred.
- Strong expertise in IT project management, Agile methodologies, and SDLC best practices with experience in IT infrastructure, software development, and enterprise IT solutions.
- Proficiency in risk management, budgeting, and IT governance. Understanding of cybersecurity frameworks and IT compliance standards.
- Excellent leadership, communication, and stakeholder management skills.
- Agile Practices & Events
- Iterative Development
- Code Coherence & Review
- Scrum Planning
- Growth Mindset
- Creative & Solution Driven
- Open to Feedback & Adaptable
- Motivated & Resilient
- Clarity of Delivery
- Active Listening
- Quality Questioning
- Team Player & Supportive
- Financial Services Experience
- Contact Centre/Sales Exposure
Location
This role is based in Hyderabad, Telangana at Vanguard’s India office. Only qualified external applicants will be considered.
Our mission
Vanguard adheres to a simple purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
Our commitment to you
Vanguard takes the same long-term view of your success—at work and in life—with Benefits and Rewards packages that reflect what you care about, throughout all the phases and stages of your life. Our Total Rewards programs provide you and your loved ones with wellness support for key areas in your life:
Financial wellness
We're committed to enabling your financial success and provide competitive offers and programs.
Physical wellness
We're committed to providing benefits that support your physical health and wellness.
Personal wellness
We're committed to providing resources that help support the full scope of your life.
How we work
Vanguard has implemented a hybrid working model for most of our employees (crew members), designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Frequently Asked Questions
Is the salary disclosed for the Manager, IT Delivery position at vanguard?
The salary for this Manager, IT Delivery role at vanguard is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Manager, IT Delivery position at vanguard located?
This Manager, IT Delivery role at vanguard is based in Hyderabad, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Manager, IT Delivery role at vanguard full-time or part-time?
This is listed as a Full time position. It is posted as a Manager, IT Delivery role in the VISCO Information Technology Services Private Limited department at vanguard.
Which team or department does the Manager, IT Delivery at vanguard belong to?
This Manager, IT Delivery position is part of the VISCO Information Technology Services Private Limited department at vanguard. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Manager, IT Delivery position at vanguard?
Click the "Apply Now" button on this page. You will be redirected to vanguard's official application portal hosted on workday where you can submit your application directly.
When was the Manager, IT Delivery job at vanguard posted?
This Manager, IT Delivery position at vanguard was posted on Jun 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Manager, IT Delivery
vanguard
You'll be redirected to vanguard's official application page on Workday.