Assistant Manager II
dollartree
Manager, In-Store Experience
dollartree· Dollar Tree Stores INC
About this role
The Manager of In-Store Experience is responsible for executing the vision, strategy, and delivery of best-in-class associate and customer experiences across all retail locations. This role will oversee associate and customer initiatives, service standards, in-store engagement, and feedback systems to ensure consistent, high-quality service that drives satisfaction, retention, and sales growth.
Key Responsibilities
• Team Leadership & Development – Lead and develop the team by setting priorities, delegating work, coaching, and driving accountability for results.
• Associate & Customer Experience Strategy – Develop and execute strategies that improve the associate and customer experience, strengthen service standards, and drive consistent execution across stores.
• Customer Insights & Experience Improvement – Lead customer feedback, reporting, and listening programs through the Qualtrics platform; ensure customer concerns are addressed appropriately, identify trends and opportunities, and translate insights into actionable improvements.
• Recognition Programs – Manage Store and Field recognition programs, including reporting, communications, awards, and fulfillment.
• Store Compliance, Safety & Regulatory Programs – Support store-facing safety, regulatory, and compliance programs, ensuring processes are executable while supporting a safe, positive, and consistent in-store experience for associates and customers.
• Cross-Functional Leadership & Field Execution – Serve as the voice of associates and customers across the organization, partnering with Operations, HR, Marketing, Safety, Digital, and other teams to simplify processes, remove friction, and improve the end-to-end store experience
Qualifications
• Bachelor’s degree in business, Marketing, Retail Management, or related field; MBA preferred.
• 5 years of experience in customer experience, retail operations, or related field, with 3 years preferable 3 years in a leadership role.
• Strong analytical skills and experience working with data, insights, and reporting tools.
• Excellent communication, leadership, and cross-functional collaboration skills.
• Passionate about creating outstanding associate and customer experiences and driving brand advocacy.
Preferred Experience
• Familiarity with NPS, CSAT, or VOC (Voice of Customer) methodologies.
• Proven track record of improving associate and customer satisfaction and loyalty metrics across retail environments.
Working Conditions
• Fast-paced, collaborative environment requiring adaptability and strong time management.
Start Rate = $115,000 - 129,000 based on experience plus 20% bonus and equity.
The company offers Health, Dental, & Vision, a flexible spending account, life and disability insurance benefits, a 401k plan, PTO, paid holidays annually, and
an employee stock purchase plan.
Our success is a team effort —
when we reach our goals, you’ll be eligible for a yearly bonus!
Your Perks and Benefits:
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
• Employee Assistance Program
• Retirement plans with matching contribution
• Employee Stock Purchase Program
• Educational Assistance
• Access to PerkSpot, an employee discount platform for goods and services
• And much more!
Who We Are:
At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value – it’s what our business is built on. Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities.
We see an exciting path forward as our company continues to grow and transform – and we know that this path starts with you.
Join our team today and discover The Value of You.
Dollar Tree is an Equal Opportunity Employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended
Frequently Asked Questions
Is the salary disclosed for the Manager, In-Store Experience position at dollartree?
The salary for this Manager, In-Store Experience role at dollartree is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Manager, In-Store Experience position at dollartree located?
This Manager, In-Store Experience role at dollartree is based in VA-Chesapeake. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Manager, In-Store Experience role at dollartree full-time or part-time?
This is listed as a Full time position. It is posted as a Manager, In-Store Experience role in the Dollar Tree Stores INC department at dollartree.
Which team or department does the Manager, In-Store Experience at dollartree belong to?
This Manager, In-Store Experience position is part of the Dollar Tree Stores INC department at dollartree. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Manager, In-Store Experience position at dollartree?
Click the "Apply Now" button on this page. You will be redirected to dollartree's official application portal hosted on workday where you can submit your application directly.
When was the Manager, In-Store Experience job at dollartree posted?
This Manager, In-Store Experience position at dollartree was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Manager, In-Store Experience
dollartree
You'll be redirected to dollartree's official application page on Workday.