Manager I, Quality
About this role
Job Title:
Manager I, QualityJob Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations
Role and Key Responsibilities:
Drive continuous improvement for TQ and Delivery.
Manage Call Quality & Client related KPI's.
Evaluate effectiveness of TQ interventions .
Strengthen Training & Quality management processes / framework to improve quality of delivery.
Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet the client's expectations.
Drive Process control & Compliance in addition to managing the Audit requirements.
Ensure knowledge consistency through calibration, quizzes, D-Sat scrubbing etc.
Interact and streamline channels of communication with other Functions and Clients.
Provide quality floor support, feedback, refresher and corrective training
Support cross process / location teams.
Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted.
Key Skills and knowledge:
Knowledge about computers & MS Office.
Excellent communication skills.
Good people management skills
Analytical / Quantitative skills
Maturity in handling customers and work in a multi culture process environment
Data Handling / data interpretation
Good working knowledge of T&TQ (Training & Transaction Quality) systems, tools and technologies.
High level of maturity to handle people including but not limited to client, stake holders, peers etc.
Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure in an unstructured environment
Detail oriented with Strong organizational and Presentation skills
Flexible to work in a 24X7 environment (night shifts and weekends basis scope)
Ability to generate and implement out of the box ideas and Process improvement initiatives in the process.
Designed the FMEA framework in the existing organization or in the past
Edu Qualification: Graduation
Disclaimer: -
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
Location:
IND Bangalore - Embassy Manyata Business Park 4th Floor Block F2Language Requirements:
Time Type:
Full timeFrequently Asked Questions
Is the salary disclosed for the Manager I, Quality position at cnx?
The salary for this Manager I, Quality role at cnx is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Manager I, Quality position at cnx located?
This Manager I, Quality role at cnx is based in IND Bangalore - Embassy Manyata Business Park 4th Floor Block F2. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Manager I, Quality role at cnx full-time or part-time?
This is listed as a Full time position. It is posted as a Manager I, Quality role at cnx.
How do I apply for the Manager I, Quality position at cnx?
Click the "Apply Now" button on this page. You will be redirected to cnx's official application portal hosted on workday where you can submit your application directly.
When was the Manager I, Quality job at cnx posted?
This Manager I, Quality position at cnx was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Manager I, Quality
cnx
You'll be redirected to cnx's official application page on Workday.