Manager I, Operations, ROC, Manager I,ROC,RSOB
Amazon· Project/Program/Product Management--Non-Tech
About this role
Relay Operations Center (ROC) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.
In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.
Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Key job responsibilities
Responsibilities include, but are not limited to:
• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management. This is Work from Office position
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions. Able to learn and become a SME of the process (where engaged)
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
• Serves as escalation point for transportation specialists.
• Owning process/business level reports/actions and diving compliance..
• Perform Ad-hoc reporting and analysis as per requirement.
In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.
Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Key job responsibilities
Responsibilities include, but are not limited to:
• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management. This is Work from Office position
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions. Able to learn and become a SME of the process (where engaged)
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
• Serves as escalation point for transportation specialists.
• Owning process/business level reports/actions and diving compliance..
• Perform Ad-hoc reporting and analysis as per requirement.
Basic qualifications
- 1+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred qualifications
- Bachelor's degree in supply chain management, operations, engineering, analytics or related field
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Frequently Asked Questions
Is the salary disclosed for the Manager I, Operations, ROC, Manager I,ROC,RSOB position at Amazon?
The salary for this Manager I, Operations, ROC, Manager I,ROC,RSOB role at Amazon is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Manager I, Operations, ROC, Manager I,ROC,RSOB position at Amazon located?
This Manager I, Operations, ROC, Manager I,ROC,RSOB role at Amazon is based in Hyderabad, Telangana, IND. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Manager I, Operations, ROC, Manager I,ROC,RSOB role at Amazon full-time or part-time?
This is listed as a full time position. It is posted as a Manager I, Operations, ROC, Manager I,ROC,RSOB role in the Project/Program/Product Management--Non-Tech department at Amazon.
Which team or department does the Manager I, Operations, ROC, Manager I,ROC,RSOB at Amazon belong to?
This Manager I, Operations, ROC, Manager I,ROC,RSOB position is part of the Project/Program/Product Management--Non-Tech department at Amazon. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Manager I, Operations, ROC, Manager I,ROC,RSOB position at Amazon?
Click the "Apply Now" button on this page. You will be redirected to Amazon's official application portal hosted on amazonjobs where you can submit your application directly.
When was the Manager I, Operations, ROC, Manager I,ROC,RSOB job at Amazon posted?
This Manager I, Operations, ROC, Manager I,ROC,RSOB position at Amazon was posted on Sep 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Manager I, Operations, ROC, Manager I,ROC,RSOB
Amazon
You'll be redirected to Amazon's official application page on amazonjobs.