Key Accountabilities

• Manage and lead a team of data analysts, ensuring delivery excellence, performance management, and capability development.
• Oversee the execution of analytics projects, including data extraction, transformation, analysis, and reporting.
• Develop dashboards, MIS reporting, and performance tracking frameworks aligned with business needs.
• Support business leaders with insights to improve operational efficiency, customer experience, and revenue performance.
• Ensure data accuracy, consistency, and integrity across all reporting outputs.
• Drive automation and process improvements in reporting and analytics workflows.
• Implement and maintain data governance standards and best practices.
• Contribute to analytics strategy and roadmap in alignment with function and organizational goals.

Relationship Management

• Partner with business stakeholders (Operations, Finance, HR, IT, Retail and Trading teams) to understand data requirements and deliver insights.
• Build strong working relationships with mid to senior-level stakeholders to support decision-making.
• Collaborate with IT and data engineering teams to ensure data availability and system alignment.
• Coordinate with external vendors where required for tools, reporting, or benchmarking support.

Communication

• Present data insights in a structured and business-friendly manner to stakeholders.
• Prepare periodic reports, dashboards, and presentations for leadership reviews.
• Simplify complex data into actionable insights for non-technical audiences.
• Ensure timely and accurate communication of deliverables and project updates.

General

• Ensure adherence to company policies, data privacy, and compliance requirements.
• Promote a data-driven culture within the team and wider organization.
• Identify opportunities for continuous improvement in analytics capabilities.
• Stay updated with industry trends and emerging analytics tools and practices.

Knowledge and Skills

• Strong hands-on experience in SQL, Excel, and visualization tools such as Power BI or Tableau.
• Good understanding of data structures, ETL (Extract Transform Load) processes, and reporting systems.
• Proven experience in team handling and delivery management.
• Strong analytical and problem-solving skills.
• Effective stakeholder management and communication skills.
• Ability to balance hands-on analytics with team leadership responsibilities.
• Exposure to domain-specific analytics (e.g., retail, fintech, travel) is an advantage.