Manager, Customer Support
About this role
Job Description
- Customer Support to clarify technical requirements for all MTU & Detroit Engines and systems.
- Technical support including trouble shooting problems with Distributors, Service Partners OEM.s and customers
- Supervise installation and commissioning work for all MTU & Detroit Industrial engines in the region
- Conduct, with relevant MTU support groups, Installation and commissioning discussions, pre installation checks for all MTU Engines internally and with OEMs.
- Review relevant service information pertaining to all MTU & Detroit Engines Industrial products.
- Review PID's , installation reports and travel ravel reports pertaining to commissioning and field service work.
- Evaluate all data and reports supplied pertaining to any and all commissioning, breakdown and field repairs on stated application engines.
- Supply diagnostic processes to OEM's service partners, Distributors and customers to resolve any and all issues that may arise
- Co-ordinate field work and service recovery with local service partners and Distributors.
- Provide on-site investigations/troubleshooting in the APAC region when required.
- Support warranty claims evaluation and provide justification for approval and rejection according to PSPM.
- Provide leads and support to Sales Dept.
- Coordinates with Failure Analysis Center to carry out FAC as required.
- Any other Support Requirement to the region.
- Assist diagnosis of problems on other applications if required.
Type of Contract
PermanentFrequently Asked Questions
Is the salary disclosed for the Manager, Customer Support position at rollsroyce?
The salary for this Manager, Customer Support role at rollsroyce is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Manager, Customer Support position at rollsroyce located?
This Manager, Customer Support role at rollsroyce is based in Singapore. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Manager, Customer Support role at rollsroyce full-time or part-time?
This is listed as a Full time position. It is posted as a Manager, Customer Support role at rollsroyce.
How do I apply for the Manager, Customer Support position at rollsroyce?
Click the "Apply Now" button on this page. You will be redirected to rollsroyce's official application portal hosted on workday where you can submit your application directly.
When was the Manager, Customer Support job at rollsroyce posted?
This Manager, Customer Support position at rollsroyce was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Manager, Customer Support
rollsroyce
You'll be redirected to rollsroyce's official application page on Workday.