Manager - Customer Success & Acct Mgmt
About this role
We are seeking an experienced Key Accounts Manager to oversee customer success, account management, and daily deliverable management for
assigned accounts. This role involves managing existing clients, maintaining daily communications, ensuring timely and accurate delivery of client deliverables, and driving business growth through recurring accounts.
The Account Manager will coordinate closely with the respective engineering or architectural departments responsible for producing the CAD and BIM drawings, ensuring that all deliverables meet the client’s specifications and deadlines.
Additionally, you will work with Sales, Operations, Project Management, Contracting, and management teams to ensure successful metrics for the accounts.
Job Title : Accounts Manager
Department: Customer Success & Account Management
Roles & Responsibilities:
Customer Success & Relationship Management
- Develop and maintain strong, long-term relationships with key clients, serving as their primary point of contact.
- Understand customer needs, goals, and pain points to provide tailored solutions that drive value.
- Proactively engage with customers to ensure product adoption, satisfaction, and retention.
- Conduct regular business reviews and customer check-ins to assess performance and growth opportunities.
Account Growth & Revenue Expansion
- Identify upsell and cross-sell opportunities within existing accounts to maximize revenue.
- Collaborate with sales and marketing teams to drive expansion strategies.
- Negotiate contract renewals and expansions to ensure long-term partnerships.
- Analyze account performance and market trends to inform strategic decision-making.
Collaboration & Process Improvement
- Work closely with internal teams, including sales, marketing, and product, to align customer success strategies with business objectives.
- Provide customer feedback to product teams for continuous improvement.
- Develop and optimize customer success processes, playbooks, and best practices.
- Mentor and guide junior account managers to enhance team performance.
Requirements
- 3+ years of experience in account management, customer success, or a related field.
- Experience in CAD and BIM services or a similar technical field (preferred).
- Proven ability to cultivate and maintain strong client relationships.
- Strong analytical skills to drive business growth through data and trend analysis.
- Excellent communication skills, with the ability to influence and negotiate effectively.
- Strong collaborative skills, working across teams to align objectives.
- Ability to anticipate challenges and proactively develop effective solutions.
- Familiarity with CRM tools and customer success platforms.
- Demonstrated experience in managing daily deliverables for multiple accounts, ensuring client satisfaction and operational excellence.
Benefits
Salary at par with the industry
Medical Insurance cover
Sodexo/Pluxee Meal Pass
Variable Pay - Performance Bonus
To apply, please send your resume and
portfolio to charu.burde@gsourcedata.com Phone: +91 2067444075
Only
shortlisted candidates will be contacted for further
evaluation.
Frequently Asked Questions
Is the salary disclosed for the Manager - Customer Success & Acct Mgmt position at gsourcedata?
The salary for this Manager - Customer Success & Acct Mgmt role at gsourcedata is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Manager - Customer Success & Acct Mgmt position at gsourcedata located?
This Manager - Customer Success & Acct Mgmt role at gsourcedata is based in Pune City, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Manager - Customer Success & Acct Mgmt role at gsourcedata full-time or part-time?
This is listed as a Full time position. It is posted as a Manager - Customer Success & Acct Mgmt role at gsourcedata.
How do I apply for the Manager - Customer Success & Acct Mgmt position at gsourcedata?
Click the "Apply Now" button on this page. You will be redirected to gsourcedata's official application portal hosted on zohorecruit where you can submit your application directly.
When was the Manager - Customer Success & Acct Mgmt job at gsourcedata posted?
This Manager - Customer Success & Acct Mgmt position at gsourcedata was posted on Aug 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Manager - Customer Success & Acct Mgmt
gsourcedata
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