Manager, Customer Success
vst· Vistra Retail Operations Company
About this role
If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.
Job Summary
The Customer Success Manager will lead a team that plays a substantial role in meeting Vistra Retail customer retention, customer experience and unit margin targets. They will strategically lead efforts with our third-party contact centers to maximize performance among 200+ Customer Success team members. Oversee data analytic activities that measure and forecast customer lifecycle trends. Partner with cross functional teams to identify areas to improve customer retention and create Formula Won experiences.Job Description
Key Accountabilities
•Present key analytics and qualitative feedback to cross functional areas including C-Suite executives.
•Act as a subject matter expert and make recommendations to other cross functional teams.
•Strategically manage contact center footprint to ensure business redundancy and maximization of available talent.
•Identify emerging technology and trends within the contact center industry. Build business cases and cost/benefit analysis to leverage new technology and trends.
•Foster a close partnership with outsourced contact center teams and develop key contact center infrastructure.
•Create strategies to meet key performance metrics of customer attrition, customer experience and unit margins.
•Work closely with internal marketing department to create a culture of constant improvement to the customer buying experience.
Education, Experience & Skill Requirements
•3+ years of leadership and management experience
•5+ years experience performing data analytics / data modeling
•Experience with data software reporting tools such as SQL, Hana, SAS, Snowflake, Excel
•Experience with data visualization tools like Tableau
•Ability to synthesize statistical results into persuasive, easily understood insights that drive business opportunities
•Proven ability to build consensus and work effectively within a cross-departmental team
•Experience gained through college degree programs is applicable to the above referenced skills and experience
Key Metrics
•Customer counts growth
•Customer experience
•Unit margin
Job Family
MarketingCompany
Vistra Retail Operations CompanyLocations
Irving, TexasTexasWe are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!
If you currently work for Vistra or its subsidiaries, please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.
Frequently Asked Questions
Is the salary disclosed for the Manager, Customer Success position at vst?
The salary for this Manager, Customer Success role at vst is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Manager, Customer Success position at vst located?
This Manager, Customer Success role at vst is based in Irving, Texas. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Manager, Customer Success role at vst full-time or part-time?
This is listed as a Full time position. It is posted as a Manager, Customer Success role in the Vistra Retail Operations Company department at vst.
Which team or department does the Manager, Customer Success at vst belong to?
This Manager, Customer Success position is part of the Vistra Retail Operations Company department at vst. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Manager, Customer Success position at vst?
Click the "Apply Now" button on this page. You will be redirected to vst's official application portal hosted on workday where you can submit your application directly.
When was the Manager, Customer Success job at vst posted?
This Manager, Customer Success position at vst was posted on Aug 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Manager, Customer Success
vst
You'll be redirected to vst's official application page on Workday.