Manager, Customer Data & Sales Analytics - Kroger

Job Description

Developing data tools, providing insights resources and creating story telling visuals in collaboration with our Kroger Sales Team.

We’re seeking a skilled professional to own the Kroger reporting and analytics ecosystem by developing scalable data tools, dynamic dashboards, and advanced visualization solutions. This role will partner with Analytics, Sales, Category, Finance, and technical teams to integrate complex data sources and deliver solutions that support informed business decisions.

This role requires an individual with strong agility and the ability to adapt to change in a fast-paced environment.

If you're passionate about data analytics, collaboration, and driving results, we want to hear from you!

Primary Responsibilities

• Own the Kroger reporting and analytics ecosystem, including developing and enhancing Power BI dashboards, data tools, reporting standards, adoption, and continuous improvement.
• Lead the analytics roadmap and intake process, translating ambiguous business needs into clear requirements and prioritized, scalable solutions that deliver actionable recommendations.
• Write, optimize, and troubleshoot SQL queries in Snowflake and across large datasets to power accurate, efficient, and scalable Power BI reporting
• Establish standard operating procedures for data governance and quality, including metric definitions, data dictionaries, validation, reconciliations, refreshes, and issue resolution.
• Integrate internal and external data sources to deliver scorecards, forecasts, competitive insights, and decision-oriented business recommendations. (i.e. 84.51 Stratum, Circana, Market 6 OnDemand, Snowflake, Planning Tools)
• Partner cross-functionally with Sales, Category, Finance, and technical teams to align priorities and connect analytics to measurable business impact.
• Champion data literacy, documentation, training and analytics best practices across the Kroger Team

Minimum Qualifications

• Bachelor's or Master's degree in Business Analytics, Data Science, Statistics, Information Systems, Mathematics, or a related quantitative field is preferred
• Minimum 1-3 years of experience in data analytics/visualization and/or project management
• Experience with data manipulation and processing, including data validation and synthesis methodology
• Solid understanding of Power BI tools and recent work done on synthesizing data
• Ability to read and write SQL queries strongly preferred
• Strong commercial background and social skills, with the ability to understand context and apply it to drive advanced analysis
• Foundational experience with Snowflake (or other SQL based tools). Experience with other data and analytics platforms are a plus
• Understanding of industry data metrics related to sales, inventory, shopper/panel, and point of sale data

Skills/Abilities

• Strong technical, analytical and problem-solving skills, with the ability to perform situation analysis, track financial returns, and identify growth strategies
• Ability to collaborate cross-functionally, influence without formal authority, and build trust across diverse stakeholder groups.
• Strong prioritization, project management, and process management skills, with the ability to manage competing priorities, anticipate dependencies, and drive continuous improvement.
• Ability to develop and execute an analytics roadmap while balancing stakeholder expectations and business needs.
• Strong data governance, quality assurance, and reporting portfolio management capabilities.
• Ability to synthesize complex technical information into clear, decision-oriented business stories and recommendations.
• Business and financial acumen, with the ability to connect analytics investments and technical decisions to measurable business outcomes.
• Commitment to continuous improvement, experimentation, knowledge sharing, and change leadership.
• Ability to quickly learn new technologies, tools, and analytical capabilities.

Work Environment:

• This is a hybrid office role located in our Cincinnati Sales Office with minimal travel, working in an open workspace. The schedule is salaried and exempt, requiring flexibility to meet customer and internal expectations

Physical Demands:

• Willingness to drive and/or travel as needed (2-3x per year)
• Ability to operate a computer and view screens for the majority of the work schedule

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.

New Hire Base Salary Range:

Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

• Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments

• Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training

• Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs

• Financial – 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.