Manager, Customer and Commercial Operations

amat· 0027 Applied Materials Taiwan, Ltd
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📍 Hsinchu,TWNFull time

About this role

Who We Are


Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. 


What We Offer


Location:

Hsinchu,TWN

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Key Responsibilities
  • Lead the After Hours Support (AHS) organization, providing operational and customer support coverage for Taiwan, Southeast Asia (SEA), China, and Japan outside standard business hours, including weekends and public holidays, while ensuring business continuity, effective escalation management, and service excellence.
    Adapt departmental plans to address operational challenges and resource constraints.

  • Drive strategic initiatives that improve efficiency, scalability, and service delivery.

  • Ensure compliance with SOX, ISO, audit, and corporate governance standards.

  • Lead performance reviews and drive improvements to strengthen service delivery and customer satisfaction.

  • Develop talent pipelines and implement structured training and development programs.

  • Manage resources effectively to support scalable and sustainable operations.

  • Lead succession planning and organizational development across teams.

  • Represent the region in strategic systems and process transformation initiatives.

  • Be accountable for performance outcomes across multiple teams, ensuring alignment with operational goals and service standards.

​

Functional Knowledge

  • Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

  • Applies in-depth knowledge of own segment/function, business and commercial expertise to differentiate itself from the competition

Leadership

  • Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges

Problem Solving

  • Identifies and resolves technical, operational and organizational problems

Impact

  • Guided by company strategy and business objectives, impacts results of segment/function

Interpersonal Skills

  • Guides, influences and persuades others internally in related areas or externally

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Frequently Asked Questions

Is the salary disclosed for the Manager, Customer and Commercial Operations position at amat?
The salary for this Manager, Customer and Commercial Operations role at amat is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Manager, Customer and Commercial Operations position at amat located?
This Manager, Customer and Commercial Operations role at amat is based in Hsinchu,TWN. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Manager, Customer and Commercial Operations role at amat full-time or part-time?
This is listed as a Full time position. It is posted as a Manager, Customer and Commercial Operations role in the 0027 Applied Materials Taiwan, Ltd department at amat.
Which team or department does the Manager, Customer and Commercial Operations at amat belong to?
This Manager, Customer and Commercial Operations position is part of the 0027 Applied Materials Taiwan, Ltd department at amat. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Manager, Customer and Commercial Operations position at amat?
Click the "Apply Now" button on this page. You will be redirected to amat's official application portal hosted on workday where you can submit your application directly.
When was the Manager, Customer and Commercial Operations job at amat posted?
This Manager, Customer and Commercial Operations position at amat was posted on Sep 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Manager, Customer and Commercial Operations
amat
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