Manager, Client Relationship Management

Company:

Marsh

Description:

We are seeking a talented individual to join our Client Relationship Management team at Marsh. This role will be based in our George Town, Penang office. This is a hybrid role that has a requirement of working as per respective team's arrangement.
 

Expect to collaborate with a diverse, global team of professionals dedicated to helping clients navigate the world’s most complex risks. You will also have access to dedicated learning and development programs designed to accelerate your growth. You will gain global career exposure, learn from top industry experts at a leading risk management brand, and access mentorship and professional development through dedicated Employee Resource Groups.
 

Manager, Client Relationship Management

We will count on you to:

• Account Management: Collaborate with the team leader to oversee accounts of varying General Insurance complexities, ensuring effective management and high levels of client satisfaction.

• Client Relationship Management: Maintain and strengthen relationships with clients and team members to effectively service accounts and enhance overall client experience.

• Project Coordination: Serve as the project coordinator for large initiatives, implementing action plans, monitoring progress, and ensuring service quality throughout the project lifecycle.

• Financial Oversight: Manage financial aspects of accounts, including reconciling accounts receivable and ensuring accuracy in financial reporting.

• Market Research: Conduct comprehensive research on relevant markets and industries to identify trends, opportunities, and competitive dynamics.

What you need to have: 

• Minimum of bachelor’s degree in any field

• Minimum of 5 years of experience in insurance brokerage or a related field.

• Adequate knowledge of insurance products, services, and industry regulations

• Excellent communication, negotiation, and interpersonal skills.

• Proven ability to manage multiple client accounts and prioritize tasks effectively.

• High proficiency in Microsoft Office  

• Strong analytical skills with the ability to interpret data and make informed decisions.

What makes you stand out:

• Data Analysis: Refine and analyze data to support proposal creation and client-facing presentations, enhancing decision-making processes.

• Operational Excellence: Ensure all managed accounts are in good standing, addressing escalated issues promptly to maintain operational excellence and client satisfaction.

• Claims Management: Oversee claims processes, deliver exceptional client service and collaborating with insurers and adjusters to improve service delivery.

• Client Experience (CX): Recognize and address challenges throughout the client journey while proactively seeking ways to improve the overall experience.

• Placement Knowledge: Demonstrate fundamental and technical knowledge of placement processes to support effective account management.

• Communication & Presentation Skills: Preparing and delivering clear, professional presentations and proposals.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.