Manager, Claims Technical

Company Description

• Take your career further than you ever imagined with diverse roles and opportunities for personal and professional development.
• Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health
• Work alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions.

Your work at TAL will have a direct impact on the lives of over 5 million Australians, often during their most challenging times. Alongside our partners, you’ll contribute to meaningful work that makes a difference. 

We’re committed to being proactive and accountable, enhancing how we work and collaborate to get things done. Our values – respect, commitment, and resourcefulness – guide us as we deliver on our purpose, working with governments, industry colleagues, and partners to make a lasting impact. 

We also do what’s right by giving back. Through volunteering, championing equity, health, and sustainability, we actively support our community. 

Job Description

At TAL, we believe every claim is a promise fulfilled. As Manager, Claims Technical, you’ll play a vital role in strengthening the quality and consistency of claims decisions, helping ensure our customers receive fair, timely and compassionate outcomes when they need us most. By guiding technical excellence and supporting the growth of our claims teams, this role helps build confidence in every decision and contributes to TAL’s purpose of being there for Australians through life’s most challenging moments.

In this role you will:

At TAL, we believe every claim is a promise fulfilled. As Manager, Claims Technical, you’ll play a vital role in strengthening the quality and consistency of claims decisions, helping ensure our customers receive fair, timely and compassionate outcomes when they need us most. By guiding technical excellence and supporting the growth of our claims teams, this role helps build confidence in every decision and contributes to TAL’s purpose of being there for Australians through life’s most challenging moments.

Qualifications

• Bring experience in life insurance claims with the ability to apply sound judgement to complex assessment and case management decisions.
• Coach and develop others, helping build capability, confidence and technical expertise across the claims team.
• Apply strong knowledge of industry regulations and standards to support fair, compliant and customer-focused outcomes.
• Communicate with clarity and influence, building trusted relationships with colleagues, customers and stakeholders.
• Identify opportunities for improvement and contribute to initiatives that enhance claims quality, consistency and efficiency.
• Take a proactive, solutions-focused approach, working collaboratively to overcome challenges and deliver better outcomes for customers.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be: 

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change 
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. 
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.  

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. 

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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

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