Manager, Account Management, OHL
Amazon· Sales, Advertising, & Account Management
About this role
We are looking for Manager, Account Management to lead a team of Account Managers responsible for the growth and development of some of the most influential sellers on the Amazon.in marketplace.
The ideal candidate thrives in an ambiguous environment where they must develop, implement and iterate on business strategies to deliver growth and positive experience for sellers. The candidate should be hands-on, detail oriented, have relentlessly high standards and operates as a business owner who understands key levers to achieve results through their team. The candidate has a passion for people management and is at their best when they’re building, developing and guiding high-performing teams.
In this role, the candidate will be responsible for driving strategic business and operational objectives of his Account Management team. The candidate will drive the creation and execution of strategies to achieve business goals through his team by focusing on selection expansion, leveraging Fulfillment channels for faster delivery, developing merchandising strategy and improving catalog quality. The candidate would need to actively collaborate with other stakeholders like Category Management, Fulfillment, Finance, Product & Advertising teams to align programs and initiatives to identify potential growth avenues and drive seller success.
If you are interested in growing brands and businesses on Amazon, we’re interested in talking to you!
Key job responsibilities
Key job responsibilities
Business Growth
· Contribute to goal setting for your team to align with organizational goals.
· Contribute to business strategy development and identify correct input metrics that drive growth and improve the end customer & seller experience, in collaboration with cross-functional teams and other Amazon programs.
· Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make tradeoffs between short term seller needs and longer-term strategic investment.
· Implement and track metrics to record the success and quality of your team’s sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.
Relationship Management
· Build and cultivate strong relationships with sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
· Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.
Process Excellence
· Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate seller’s growth and improve their experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.
· Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.
A day in the life
Leadership
· Manage a team of KAM - Leads & Account Managers (6-8 direct reports)
· Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment. Contribute to strategic plans and documents for the organization.
· Partner with external teams including Category Management, Fulfillment, Finance, Product & Advertising teams to align programs and initiatives to drive growth.
· Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team.
About the team
In this role, the candidate will be responsible for driving strategic business and operational objectives of his Account Management team. The candidate will drive the creation and execution of strategies to achieve business goals through his team by focusing on selection expansion, leveraging Fulfillment channels for faster delivery, developing merchandising strategy and improving catalog quality. The candidate would need to actively collaborate with other stakeholders like Category Management, Fulfillment, Finance, Product & Advertising teams to align programs and initiatives to identify potential growth avenues and drive seller success.
The position is based out of Amazon India, Bengaluru office.
If you are interested in growing brands and businesses on Amazon, we’re interested in talking to you!
ROLES AND RESPONSIBILITIES
Business Growth
· Contribute to goal setting for your team to align with organizational goals.
· Contribute to business strategy development and identify correct input metrics that drive growth and improve the end customer & seller experience, in collaboration with cross-functional teams and other Amazon programs.
· Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make tradeoffs between short term seller needs and longer-term strategic investment.
· Implement and track metrics to record the success and quality of your team’s sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.
Relationship Management
· Build and cultivate strong relationships with sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
· Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.
Process Excellence
· Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate seller’s growth and improve their experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.
· Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.
The ideal candidate thrives in an ambiguous environment where they must develop, implement and iterate on business strategies to deliver growth and positive experience for sellers. The candidate should be hands-on, detail oriented, have relentlessly high standards and operates as a business owner who understands key levers to achieve results through their team. The candidate has a passion for people management and is at their best when they’re building, developing and guiding high-performing teams.
In this role, the candidate will be responsible for driving strategic business and operational objectives of his Account Management team. The candidate will drive the creation and execution of strategies to achieve business goals through his team by focusing on selection expansion, leveraging Fulfillment channels for faster delivery, developing merchandising strategy and improving catalog quality. The candidate would need to actively collaborate with other stakeholders like Category Management, Fulfillment, Finance, Product & Advertising teams to align programs and initiatives to identify potential growth avenues and drive seller success.
If you are interested in growing brands and businesses on Amazon, we’re interested in talking to you!
Key job responsibilities
Key job responsibilities
Business Growth
· Contribute to goal setting for your team to align with organizational goals.
· Contribute to business strategy development and identify correct input metrics that drive growth and improve the end customer & seller experience, in collaboration with cross-functional teams and other Amazon programs.
· Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make tradeoffs between short term seller needs and longer-term strategic investment.
· Implement and track metrics to record the success and quality of your team’s sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.
Relationship Management
· Build and cultivate strong relationships with sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
· Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.
Process Excellence
· Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate seller’s growth and improve their experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.
· Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.
A day in the life
Leadership
· Manage a team of KAM - Leads & Account Managers (6-8 direct reports)
· Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment. Contribute to strategic plans and documents for the organization.
· Partner with external teams including Category Management, Fulfillment, Finance, Product & Advertising teams to align programs and initiatives to drive growth.
· Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team.
About the team
In this role, the candidate will be responsible for driving strategic business and operational objectives of his Account Management team. The candidate will drive the creation and execution of strategies to achieve business goals through his team by focusing on selection expansion, leveraging Fulfillment channels for faster delivery, developing merchandising strategy and improving catalog quality. The candidate would need to actively collaborate with other stakeholders like Category Management, Fulfillment, Finance, Product & Advertising teams to align programs and initiatives to identify potential growth avenues and drive seller success.
The position is based out of Amazon India, Bengaluru office.
If you are interested in growing brands and businesses on Amazon, we’re interested in talking to you!
ROLES AND RESPONSIBILITIES
Business Growth
· Contribute to goal setting for your team to align with organizational goals.
· Contribute to business strategy development and identify correct input metrics that drive growth and improve the end customer & seller experience, in collaboration with cross-functional teams and other Amazon programs.
· Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make tradeoffs between short term seller needs and longer-term strategic investment.
· Implement and track metrics to record the success and quality of your team’s sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.
Relationship Management
· Build and cultivate strong relationships with sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
· Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.
Process Excellence
· Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate seller’s growth and improve their experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.
· Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.
Basic qualifications
- 3+ years of sales experience
- Experience analyzing data and best practices to assess performance drivers
- Experience managing teams
- Experience using Salesforce or other CRM tool
Preferred qualifications
- 2+ years of using SQL to extract and manipulate data experience
- 5+ years of B2B industry service delivery experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Frequently Asked Questions
Is the salary disclosed for the Manager, Account Management, OHL position at Amazon?
The salary for this Manager, Account Management, OHL role at Amazon is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Manager, Account Management, OHL position at Amazon located?
This Manager, Account Management, OHL role at Amazon is based in Bengaluru, Karnataka, IND. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Manager, Account Management, OHL role at Amazon full-time or part-time?
This is listed as a full time position. It is posted as a Manager, Account Management, OHL role in the Sales, Advertising, & Account Management department at Amazon.
Which team or department does the Manager, Account Management, OHL at Amazon belong to?
This Manager, Account Management, OHL position is part of the Sales, Advertising, & Account Management department at Amazon. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Manager, Account Management, OHL position at Amazon?
Click the "Apply Now" button on this page. You will be redirected to Amazon's official application portal hosted on amazonjobs where you can submit your application directly.
When was the Manager, Account Management, OHL job at Amazon posted?
This Manager, Account Management, OHL position at Amazon was posted on Sep 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Manager, Account Management, OHL
Amazon
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