Associate 2-KDNI
KPMG Global Services
Managed Services-PE-CSD-SNOW AM - HRSD BA
About this role
Managed Services ServiceNow Techno Functional Role - Assistant Manager
Skills : ITSM HRSD
HRSD Functional Responsibilities
Understand and document HRSD data model and modules including HR Case Management, Employee Service Center, and Knowledge Management
Support HR case intake designs, categorization, routing, escalations, and SLAs
Work with Virtual Agent and Live Agent (Agent Chat) and map interactions to HR cases
Support lifecycle-driven HR processes such as onboarding, offboarding, and employee transitions
Collaborate on HR services such as record producers, workflows, and forms
Enable HR reporting and dashboards including case volume, SLA adherence, deflection, and experience metrics
Understand Agent Workspace versus legacy HR experience and its operational impact
Business Analyst Responsibilities
Lead requirements workshops with HR, compliance, and business stakeholders
Translate requirements into user stories, acceptance criteria, and functional design documents
Partner with developers during design and build phases
Support UAT planning, execution, and defect management
Drive stakeholder communication, action tracking, and dependency management
Degree Any
Frequently Asked Questions
Is the salary disclosed for the Managed Services-PE-CSD-SNOW AM - HRSD BA position at KPMG Global Services?
The salary for this Managed Services-PE-CSD-SNOW AM - HRSD BA role at KPMG Global Services is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Managed Services-PE-CSD-SNOW AM - HRSD BA position at KPMG Global Services located?
This Managed Services-PE-CSD-SNOW AM - HRSD BA role at KPMG Global Services is based in Bangalore, Karnataka, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Managed Services-PE-CSD-SNOW AM - HRSD BA role at KPMG Global Services full-time or part-time?
This is listed as a Full time position. It is posted as a Managed Services-PE-CSD-SNOW AM - HRSD BA role at KPMG Global Services.
How do I apply for the Managed Services-PE-CSD-SNOW AM - HRSD BA position at KPMG Global Services?
Click the "Apply Now" button on this page. You will be redirected to KPMG Global Services's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Managed Services-PE-CSD-SNOW AM - HRSD BA job at KPMG Global Services posted?
This Managed Services-PE-CSD-SNOW AM - HRSD BA position at KPMG Global Services was posted on Jun 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Managed Services-PE-CSD-SNOW AM - HRSD BA
KPMG Global Services
You'll be redirected to KPMG Global Services's official application page on oraclecloud.