Associate 2-KDNI
KPMG Global Services
Managed Services-PE-CSD-SNOW AM - BA
About this role
Managed Services ServiceNow Techno Functional Role - Assistant Manager
Skills : ITSM, CMDB, ITOM, GRC
CMDB-ITOM-GRC Functional Responsibilities
- Understand and document CMDB data model, CI classes, and relationships
- Support CSDM adoption and service modeling initiatives
- Work with stakeholders to define:
- Business Applications
- Application Services
- Technical Services
Ensure CMDB supports impact analysis, change, and service visibility
- Gather requirements for ITOM capabilities like:
- Discovery
- Service Mapping
- Event Management
- Work with infra teams to document:
- Data sources (cloud, monitoring tools, SCCM, etc.)
Support integration use cases and process alignment with operations
Business Analyst Responsibilities
- Conduct requirements elicitation workshops with IT, Operations, and Infrastructure teams
- Translate requirements into user stories, acceptance criteria, and functional design documents
- Document user stories, acceptance criteria, process flows, and functional specifications
- Partner with developers during design and build phases
- Support UAT planning, execution, and defect management
- Drive stakeholder communication, action tracking, and dependency management
- Support go-live and hypercare activities
Degree - B.E.
Good to have :
ServiceNow Certified System Administrator (CSA)
ITIL v4 Certification
ServiceNow CIS (ITSM / CMDB / ITOM)
Frequently Asked Questions
Is the salary disclosed for the Managed Services-PE-CSD-SNOW AM - BA position at KPMG Global Services?
The salary for this Managed Services-PE-CSD-SNOW AM - BA role at KPMG Global Services is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Managed Services-PE-CSD-SNOW AM - BA position at KPMG Global Services located?
This Managed Services-PE-CSD-SNOW AM - BA role at KPMG Global Services is based in Bangalore, Karnataka, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Managed Services-PE-CSD-SNOW AM - BA role at KPMG Global Services full-time or part-time?
This is listed as a Full time position. It is posted as a Managed Services-PE-CSD-SNOW AM - BA role at KPMG Global Services.
How do I apply for the Managed Services-PE-CSD-SNOW AM - BA position at KPMG Global Services?
Click the "Apply Now" button on this page. You will be redirected to KPMG Global Services's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Managed Services-PE-CSD-SNOW AM - BA job at KPMG Global Services posted?
This Managed Services-PE-CSD-SNOW AM - BA position at KPMG Global Services was posted on Jun 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Managed Services-PE-CSD-SNOW AM - BA
KPMG Global Services
You'll be redirected to KPMG Global Services's official application page on oraclecloud.