M9205: Human Resources Service Center Specialist-Senior

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.  We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

" Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"

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Ensure timely, accurate and compliant delivery of HR services in the center by coordinating people, systems and vendors, resolving service issues, and continuously improving operational processes to provide a consistent employee experience.

• Administer end-to-end HR service processes.

• Process and maintain accurate case and transaction data in HR systems (e.g., Workday); ensure data integrity and confidentiality.

• Coordinate service delivery across internal teams and external vendors.

• Respond to employee and manager inquiries; provide clear guidance, reference materials, and FAQs.

• Prepare and distribute program communications, user guides, reports and status updates.

• Monitor workflows, SLAs and operational KPIs; identify, track and escalate issues or processing errors.

• Support governance, calibration and operational review activities by compiling data and preparing reports.

• Maintain operational documentation, exception logs and audit-ready records in line with governance standards.

• Manage vendor interactions: scheduling, data exchange, SLA tracking and issue resolution.

• Support testing and validation of system/configuration updates related to service modules.

• Identify process gaps and contribute to continuous improvement initiatives to enhance service quality and scalability.

Experience: Associate: Prior experience not required

Education: Bachelor’s degree or equivalent

Skills: Written & Verbal Communication; Interpersonal Skills; Negotiation Skills; Influencing and Persuasion Skills; Judgement and Decision-Making Skills.