M365 Subject Matter Expert (SME)
liftedanupworkcompany
M365 Subject Matter Expert (SME)
About this role
Company Description
Freelancer will provide immediate Microsoft 365 Administrator support, providing excellent native or bilingual English speaking/ writing skills.
Deliverables will be solutions to IT tickets and are measured on a weekly basis and include taking collaboration tickets [Monday-Sunday].
Job Description
The freelancer will act as Tier 2 Technical Support to serve as an escalation point utilizing a deeper level of knowledge to resolve customer support requests. This includes:
Monitoring tickets in DFM
Coordinating escalations in DFM
Making assessments on ticket resolution quality
Providing and implementing a solution for improvement
Additional tasks in support of the project growth may be requested ad hoc, EG:
Undergo upskilling to stay current with new releases
Onboarding new SMEs
Training ambassadors
Performing screenings for potential new SMEs according to tech specialty
Qualifications
- Strong M365 administration knowledge and hands-on experience
- Advanced knowledge in at least one relevant M365 technology/specialty
- Experience providing Tier 2 technical support and handling escalated customer issues
- Ability to troubleshoot, diagnose and resolve complex technical issues
- Experience working with IT tickets and escalation processes including DFM
- ability to assess ticket resolution quality an d identify areas for improvement
- Ability to devlop and implement technical/process improvments
- Willingness and ability to stay current with M365 updates and new releases
- Experience or aptitude for knowledge sharing and training
- Excellent native or bilingual English + Language supported speaking and writing skills
- Strong written and verbal communication skills
- Ability to clearly explain technical concepts and solutions to different audiences
- Strong collaboration skills when coordinating escalations and working with other support teams
- Ability to act as a technical escalation point and provide expert guidance
- Ability to mentor and train ambassadors or other SMEs
- Ability to participate in technical screenings/interviews and assess candidates according to their technology specialty
- Strong analytical and decision making skills
- Proactive aproach to identitying and implementing improvments
Additional Information
Frequently Asked Questions
Is the salary disclosed for the M365 Subject Matter Expert (SME) position at liftedanupworkcompany?
The salary for this M365 Subject Matter Expert (SME) role at liftedanupworkcompany is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the M365 Subject Matter Expert (SME) job at liftedanupworkcompany remote?
Yes, this M365 Subject Matter Expert (SME) position at liftedanupworkcompany is remote, with team members based in Manila, Manila, NCR, Philippines, NCR, ph. You can work from home or anywhere in the supported regions.
Is the M365 Subject Matter Expert (SME) role at liftedanupworkcompany full-time or part-time?
This is listed as a Contract position. It is posted as a M365 Subject Matter Expert (SME) role at liftedanupworkcompany.
How do I apply for the M365 Subject Matter Expert (SME) position at liftedanupworkcompany?
Click the "Apply Now" button on this page. You will be redirected to liftedanupworkcompany's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the M365 Subject Matter Expert (SME) job at liftedanupworkcompany posted?
This M365 Subject Matter Expert (SME) position at liftedanupworkcompany was posted on Aug 14, 2026. Apply as soon as possible — early applications are often reviewed first.
M365 Subject Matter Expert (SME)
liftedanupworkcompany
You'll be redirected to liftedanupworkcompany's official application page on SmartRecruiters.