M365 Subject Matter Expert(SME)

What success looks like in this role:

To provide leadership and subject matter expertise for M365 and core services such as printing, DHCP/DNS, AD, PKI and messaging (Exchange/M365 Messaging services) with solid working knowledge across SharePoint Online, OneDrive, Teams and core Microsoft 365 services. Own the design and steady-state operation of reliable, secure messaging and collaboration services; guide governance and adoption; and collaborate with project and operations teams to deliver business outcomes.

Responsibilities and Accountabilities:

• Microsoft 365 Collaboration (SharePoint/OneDrive/Teams)

• Support SharePoint Online and OneDrive information management and access controls at a working level.

• Administer core Teams policies and collaborate on lifecycle and governance.

• Promote good practices that enable productivity and data protection.

Identity & Access (AD/Entra ID) – in support of Microsoft workloads

• Apply foundational hybrid identity, authentication and access controls to enable secure collaboration.

• Align client and policy configuration to support Outlook/Office/M365 applications.

Messaging

• Oversee enterprise messaging services across Exchange Online, Hybrid and on premises.

• Maintain reliable mail flow and platform health; drive security, compliance and recoverability.

• Plan and execute messaging improvements and migrations with minimal user impact.

Endpoint & SOE Enablement (Supporting)

• Coordinate with endpoint teams on Windows 11 SOE readiness, Intune/Autopilot deployment and update posture.

• Ensure dependable client experience for Outlook, Teams and Office applications.

Operations, Documentation & Service Management

• Produce concise operational documentation (SOPs) and contribute to knowledge sharing.

• Operate changes, service requests and incidents using ITIL practices; lead problem investigations for recurring issues.

Stakeholder, Vendor & Continuous Improvement

• Engage with stakeholders and vendors to validate designs and resolve complex issues.

• Identify opportunities to simplify processes, strengthen controls and improve user experience.

Experience Required:

• M365, Demonstrated senior level experience with SharePoint Online/OneDrive and Teams administration.

• Infrastructure and Cloud: Demonstrated senior level experience with "traditional" on-prem infrastructure components (AD, DHCP/DNS, PKI, Printing, SCCM)

• Demonstrated experience with Microsoft Azure cloud and Hybrid (onprem/cloud) environments

• Understanding platform operations (PAAS/SAAS)

• Experience in tooling (Monitoring/workload automation)

• Strong security/compliance fundamentals, including E8 and Protective Security Policy Framework (PSPF)

• Enablement & Foundations: Intune/Autopilot awareness; Windows 11 SOE concepts; basic MECM exposure beneficial.

• Identity management (AD/Entra ID), Conditional Access/MFA awareness; networking fundamentals relevant to M365 and on-prem.

You will be successful in this role if you have:

• 10+ years’ experience in Microsoft ecosystem across enterprise environments.

• ITIL Foundation preferred.

• NV1 security clearance is required for this role.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

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