M&E Operations Manager

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

As M&E Operations Manager, you will take ownership of the operational planning and delivery of our Meetings & Events business.

Your responsibilities will include:

• Leading the day-to-day M&E operation and ensuring successful delivery of meetings, conferences, banquets and events.
• Translating function sheets and client requirements into clear operational plans.
• Leading, coaching and developing the M&E operational team.
• Planning schedules, staffing and effective use of permanent and leased labour.
• Acting as the main operational contact for event organisers while events are taking place.
• Ensuring meeting rooms and event spaces are set, presented and maintained to a consistently high standard.
• Leading operational briefings and ensuring teams are fully prepared before every event.
• Managing guest and client feedback, complaints and service recovery.
• Maintaining and continuously improving M&E SOPs and operational standards.
• Managing labour productivity, agency costs, food & beverage costs, equipment rental and other operational expenses.
• Ensuring equipment, storage areas and operational resources are effectively managed.
• Working closely with M&E Sales, Kitchen, AV/Technical, Housekeeping, Engineering, Front Office, Security and the wider F&B Leadership Team.
• Identifying opportunities to improve efficiency, quality and the overall event experience.

Qualifications

To be successful in this role we believe that you:

• Have strong experience within conference & banqueting from a large hotel.
• Is fluent in English, additionally a Nordic language is preferred
• Have previous leadership experience within a busy hospitality environment.
• Are highly organised and comfortable managing several events and priorities simultaneously.
• Have strong experience with staffing, scheduling and operational planning.
• Understand labour productivity and operational cost control.
• Are confident communicating directly with clients and event organisers.
• Have high standards and excellent attention to detail.
• Are a visible, hands-on and supportive leader.
• Remain calm, solution-oriented and decisive under pressure.
• Enjoy working collaboratively across multiple hotel departments.
• Are flexible and understand that Meetings & Events requires availability according to the business, including evenings and weekends when required.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. 

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. 

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. 

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! 

Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family
Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.  

Apply now and let’s make every moment matter.  

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.