Luxury Visual Merchandiser

Company Description

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME. 

Why join us? 

Our vision - We are building the planet’s most admired and compelling brand ecosystem 

Our purpose - We are elevating the lives of the many with access to the world’s best brands and experiences 

At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles: 

• Own it and back yourself - Own the basics, own your role and own the result 

• Think without limits - Think, think fast, think fearlessly 

• Be relevant - Relevant to our people, our partners and the planet 

Are you ready to join the Fearless? 

Job Description

The Role: 

As a Luxury Visual Merchandiser, you will be responsible for delivering exceptional visual standards across our luxury estate, creating inspiring customer experiences that reflect both Frasers Group and our luxury brand partners. Working across flagship stores, luxury retail environments and new concepts, you will bring brands to life through impactful visual merchandising, store elevations and campaign execution.

This role is based at our London Head Office and involves regular travel to stores across the UK.

Key Responsibilities:

• Create and maintain visual merchandising guidelines and communication packs for seasonal launches, campaigns and key trading periods.
• Partner with Commercial, Marketing and Retail teams to ensure visual standards support business objectives.
• Communicate key launches, campaigns and visual updates to stores.
• Build strong relationships with luxury brand partners and support brand activations, launches and walkthroughs.
• Ensure brand standards are consistently delivered across the estate in line with Frasers Group expectations.
• Support new store openings, refits, relocations and elevation projects.
• Conduct store visits to identify opportunities to improve standards and enhance the customer experience.
• Deliver campaigns, seasonal installations and in-store activations.
• Ensure merchandising guidelines are implemented consistently across all locations.
• Provide coaching, guidance and support to store teams where required.
• Identify commercial opportunities through store visits, trend analysis and competitor reviews.
• Effectively manage projects, priorities and store requests to meet business deadlines.

Qualifications

Skills & Experience

• Strong visual merchandising experience within the luxury fashion retail sector.
• Excellent planning, organisational and communication skills.
• Strong commercial awareness and understanding of customer behaviour and retail trends.
• Ability to influence and build relationships with brands and key stakeholders.
• High attention to detail with a passion for maintaining exceptional standards.
• Self-motivated, adaptable and comfortable working in a fast-paced environment.

Technical Skills

• Proficient in Adobe Creative Suite, including InDesign, Photoshop and Illustrator.
• Strong working knowledge of PowerPoint and Excel.
• Experience creating visual communication packs and presentation materials.
• Confident using Microsoft Office applications and internal business systems.

Values

Own It – Take accountability, deliver results and maintain high standards.

Think Without Limits – Seek opportunities to improve, innovate and challenge the status quo.

Be Relevant – Keep customers and brands at the heart of every decision while staying connected to culture and trends.

Additional Information

Along with your benefits package we also offer a wide range of perks for our colleagues: 

Frasers Champion - Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.  

Retail Reconnect - In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work. 

Fearless 1200 - Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – check out the video link to find out more - https://www.youtube.com/watch?v=O0qmvJofMew  

Employee Welfare 

Frasers Fit - Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free. 

Retail Trust - We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support. 

What’s next? 

Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate one or two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.