Loss Adjuster / Insurance Claims Specialist

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Primary Purpose:

To investigate, inspect and analyse insurance claims to validate and adjust payments. This role includes conducting full lifecycle analysis of claims and physical site visits.

Responsibilities

• Conduct loss assessments and investigations for Property, Liability, Cargo, Construction, and other insurance claims

• Visit loss sites to evaluate damages and determine the extent of loss

• Review insurance policies and analyse coverage, terms, conditions, and exclusions

• Communicate and coordinate with insured parties, insurers, repair vendors, and other stakeholders involved in claims

• Facilitate claims resolution and settlement discussions with insurers, reinsurers, and relevant parties

• Prepare clear and accurate claims reports and recommendations

• Perform other claims-related duties as assigned

Requirements

• Fluent in Japanese and English, with strong verbal and written communication skills.

• Strong stakeholder management, negotiation, analytical, and report-writing skills.

• Ability to analyse complex situations, assess losses, and provide practical recommendations.

• Candidates must possess at least one of the following:

  • Several years of experience handling Property & Casualty (P&C) insurance claims; or

  • Licensed Loss Adjuster in Japan; or

  • Several years of experience in Construction, Plant Engineering, Architecture, or a related technical field.

Preferred Qualifications

• TOEIC score of 800 or above.

• Knowledge of insurance policy interpretation, coverage analysis, and claims handling processes.

• Experience working with insurers, reinsurers, brokers, contractors, and other industry stakeholders.

• Ability to conduct site inspections and prepare detailed loss assessment reports.

The role will offer the successful candidate(s) with an opportunity to join a leading international claims management company with excellent remuneration and career prospects.