Local Sales & Community Coordinator | Horizontal Falls

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Horizontal Falls Seaplane Adventures is proud to be the region’s most awarded, experienced, and longest running tour operator as we offer the widest range of day trips and luxury overnight adventure tours to the spectacular Horizontal Falls and the scenic surrounds.

Off the back of a bumper season with plans to make each year bigger and better… we’re inviting you to come along for the journey.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

About The Role

We are seeking a passionate and driven Local Sales & Community Coordinator to maintain and expand our presence across Broome and the wider Kimberley region.

Reporting to the General Manager, this role is responsible for developing and maintaining relationships with local tourism operators, agents, community organisations and key stakeholders to drive sales, strengthen partnerships and enhance our brand presence.

This is a diverse role that combines business development, account management, community engagement and operational support. You’ll spend time both in the office and out in the community, building relationships that contribute to the ongoing success of our business.

A key aspect of the role is supporting and coordinating the involvement of Dambeemangaddee Tour Guides within our operation, helping us deliver meaningful cultural experiences to our guests while strengthening connections with Traditional Owners.

Key responsibilities include:

• Develop and maintain relationships with local tourism operators, agents and industry partners
• Identify and pursue new sales and business development opportunities
• Promote Horizontal Falls products and experiences throughout the Broome and Kimberley region
• Coordinate local marketing initiatives, promotions and industry events
• Conduct market and competitor analysis to identify growth opportunities
• Support tourism trade partnerships, drive cruise ship relationships along with aviation charter opportunities
• Coordinate familiarisation visits, VIP experiences and stakeholder engagement activities
• Assist with guest communications, operational disruptions and complaint resolution when required

Who are we looking for?

We’re looking for someone who enjoys building relationships and creating opportunities through meaningful connections. You’ll be a confident communicator who can engage effectively with a wide range of stakeholders, including tourism operators, community organisations, Traditional Owners and industry partners. The ability to maintain strong local networks and foster positive partnerships will be key to your success in this role.

You are proactive, adaptable and solutions-focused, with a passion for tourism and delivering exceptional guest experiences. Ideally, you’ll bring experience in tourism, sales, hospitality, business development or a similar customer-focused industry. A qualification in Tourism or a related discipline is desirable. You’ll be a collaborative team player who takes pride in supporting the local community, embracing new challenges and contributing to the ongoing success of our operations in the Kimberley region. You’ll have a positive attitude and a strong attention to detail.

What We Offer

• Generous discounts on Journey Beyond travel and experiences
• Study Assistance Policy
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Salary sacrifice remote area benefits

This is a full-time permanent position based in Broome. This position may require weekend and public holiday work in line with operational requirements. Applicants must be able to successfully complete pre-employment checks, which may include drug and alcohol testing.

If you share our passion for tourism, community engagement and creating exceptional experiences, we’d love to hear from you.