Local Account Manager

Company Description

Expeditors is a Fortune 500 global logistics company headquartered in Seattle, Washington, powering international trade through customized supply chain solutions and seamless technology. With more than 19,000 professionals across 350+ locations on six continents, we combine global scale with the professionalism, innovation, and customer focus that help businesses move confidently in a fast-changing world.

What truly sets Expeditors apart is our people. We are committed to attracting, developing, and retaining exceptional logistics and technical talent, creating a supportive, high-performing environment where careers can grow. With a strong culture of promotion from within and a long track record of employee retention, Expeditors offers more than a job—it offers the opportunity to build a meaningful career with a global company that invests in your success.

Job Description

We are looking for a Local Account Manager to support and grow assigned customer accounts by delivering a high level of service, building strong customer relationships, and identifying opportunities for business growth. In this role, you will serve as a key point of contact for customers, partner closely with internal teams, and help ensure customer requirements are understood and supported effectively.

The ideal candidate brings strong relationship management skills, a customer-focused mindset, and the ability to coordinate across teams to deliver a consistent service experience.

Key Responsibilities

Customer Retention:
• Take full ownership of assigned accounts: understand customer needs and align on expectations.
• Strenghten relationships at all levels within the customer organization, beyond the main point of contact.
• Monitor customer satisfaction and proactively address service issues, including escalations when required.
• Ensure proactive communication with customers, especially in case of service irregularities or critical shipments.
• Deliver business and follow up on action items using an action tracker.
Development:
• Identify and convert opportunities through up-selling and cross- selling across multiple products.
• Collaborate with product and operations teams to deliver value-added solutions (services, products, technology) aligned with customer needs.
• Actively manage a sales pipeline within the existing accounts and contribute to business development.
Governance, SOP & Internal Alignment
• Ensure customer expectations are clearly documented in SOP’s and properly executed by operational teams.
• Maintain and update SOP’s, including rates, KPI’s, and service requirements, ensuring consistency across teams.
• Drive cross-functional collaboration (operations, product, sales) through regular communication and joint customer engagement.
Data, Tools & Reporting
• Use CRM Dynamics as the primary system for account management, ensuring accurate & consistent data.
• Monitor performance using reporting & BI tools, ensuring quality and actionable insights.
• Initiate and manage corrective action plans (CAPA) to prevent recurring issues.
Culture:
• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, Visonarry

Qualifications

Core Compentencies
• Customer centric mindset with focus on service excellence & retention.
• Business development orientation with ability to identify and execute growth opportunities.
• Strong collaboration and communication skills across teams and steakholders.
• Data-driven decision making and performance management.
Preferred competencies:
• Cross-product knowledge (Air, Ocean, Customs...) and understanding of the end-to-end supply chains.
• Experience with SOP management, KPI frameworks and customer business reviews.
• Strong presentation and value-selling skills.
Required Qualifications:
• Bachelor’s degree or equivalent experience
• Minimum of 3 years of experience in logistics or within Expeditors
• Strong customer management and communication skills.
• Experience with CRM systems and MS office, strong analytical mindset.
• Strong problem-solving and stakeholder management skills.
• Fluent in English

Training Requirements:
• Meet company standards of 52 hours training per year, including as needed management/leadership training

Additional Information

Candidates must be eligible to work in Belgium and have a valid work permit

Benefits

• Employee Stock Purchase Plan (ESPP)
• Hospitalization Insurance
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Possibility of Bike Lease

All your information will be kept confidential according to EEO Guidelines.