Loan Servicing Specialist

Overview

PRMG is one of the largest independently owned Mortgage Banks in the nation. We are looking for a highly motivated individual to join our Servicing Team as a Loan Servicer.  If you are looking to work with a talented team and expand your career, then PRMG is the place for you! 

PRMG offers a comprehensive benefits package for our full-time employees and their dependents, which includes medical, dental, vision, life insurance, short-term disability, long-term disability, a Health Savings Account (HSA), a Flexible Spending Account (FSA), and various other products, based on benefits eligibility, elections, and employee premiums. Upon hire, you will be eligible to enroll in all our company-sponsored benefit programs (Medical, Dental, Life, and Voluntary) on the first of the following month. After completing 60 days, you will be eligible to enroll in our 401(k) program on the first of the following month. Additionally, eligible employees may apply for job openings through PRMG’s Internal and External Job Portal to request a transfer to a different department or position.

Job Summary:

Responsible for post-funding customer service, collections, and daily operations of all interim servicing related issues. Ensure compliance with all service-related company and investor guidelines and procedures. The duties for Loan Servicer include, but are not limited to, those described below.

Responsibilities

• Take inbound calls, initiate daily outbound collection calls, and e-mails for newly originated residential mortgage loans in accordance with CFPB regulations
• Contact Branch Managers, Loan Officers, Account Executives, and Correspondent representatives to assist in avoiding first/early payment default
• Contact servicer or investors to correct Post-Closing issues
• Maintains all department procedures and communicates with servicer and or investors to assure efficient transfer of new loans, accurate certification of payments received, timely reporting and remitting to servicer or investors
• Responds to customer and/or branch complaints, researching each case and responding via telephone, e-mail, and the company ticketing system
• Processes netted payoff demands and credit card charges relating to loan servicing and other internal charge requests

Qualifications

• One to two years of experience of mortgage loan collections and servicing
• Working knowledge of regulations and guidelines governing mortgage servicing
• High school diploma
• Bi-Lingual a plus

Skills:

• Strong interpersonal-communication and business-relationship skills
• Detail oriented with strong organizational and follow-through skills
• Excellent analytical, written, and verbal communication skills
• Technologically proficient
• Proven negotiating skills

Education:

• High school diploma or equivalent

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