Live Studio Supervisor oversees the daily operations of the gaming area. Ensures that Online Game Hosts and other subordinates are doing their jobs efficiently and customer service is maintained to a high standard. Enforces house rules & regulations, game integrity and security.Supervise and manage the daily operations of the studio casino games.
• Live monitoring of active players.
• Provide guidance, support, and training to dealers.
• Motivate, lead and maintain a fair and comfortable working environment.
• Ensure that all gaming rules and regulations are adhered to.
• Monitors and checks gaming equipment & peripherals and reports any issues to Live Studio Shift
Manager.
• Collaborate with other casino departments, such as surveillance and IT regarding technical
difficulties that arise.
• Maintain accurate records and reports on gaming activities, including table statistics, and
equipment malfunctions.
• Monitoring grooming guidelines and compliance at all times.
• Identify, report and record table infractions and discrepancies.
• Create, maintain and adjust studio table game rosters.
• Evaluate Online Game Host (dealer) performance.
• Manage card usage and inventory
• Game settlements including but not limited to resetting of angel eye shoe.
• Protect the assets of the company and ensure the integrity of gaming operations.