Live Chat Support Agent
Remote Recruitment
Live Chat Support Agent
About this role
Salary: R23 000 - R25 000 per month
Remote Recruitment is hiring a Live Chat Support Agent for a UK employer, fully remote from South Africa.
Role overview
You will be the first person a UK customer speaks to, answering live chats quickly and clearly and solving what you can on the spot. It suits someone who types fast, stays calm and genuinely likes helping people.
You will work 09:00-17:00 UK time (11:00-19:00 SAST) from home, with equipment guidance, a proper induction and a manager who is contactable through the day. This is a permanent role, not a short contract.
Key responsibilities
- Answer inbound live chats within the agreed response time
- Resolve common queries directly using the knowledge base
- Raise and track tickets for issues needing another team
- Keep accurate notes on every conversation
- Spot recurring problems and flag them to the team lead
- Maintain a friendly, human tone even at busy times
What you'll need
- One or more years in customer service, live chat, call centre or retail support
- Fast, accurate typing with clear written English
- Experience with a helpdesk tool such as Zendesk, Freshdesk or Intercom
- Patience under volume and a calm approach to frustrated customers
- Reliable home internet and a quiet space for UK-hours work
Nice to have
- Exposure to e-commerce or subscription support
- Experience with multi-chat handling
- Familiarity with knowledge-base writing
What's on offer
A permanent, fully remote role with proper training, a supportive team lead and realistic chat targets. Strong agents move into senior support or team lead roles.
Remote Recruitment connects South African talent with UK employers. We reply to every application.
Frequently Asked Questions
Is the salary disclosed for the Live Chat Support Agent position at Remote Recruitment?
The salary for this Live Chat Support Agent role at Remote Recruitment is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Live Chat Support Agent job at Remote Recruitment remote?
Yes, this Live Chat Support Agent position at Remote Recruitment is remote, with team members based in Gauteng, South Africa, Remote. You can work from home or anywhere in the supported regions.
Is the Live Chat Support Agent role at Remote Recruitment full-time or part-time?
This is listed as a Full time position. It is posted as a Live Chat Support Agent role at Remote Recruitment.
How do I apply for the Live Chat Support Agent position at Remote Recruitment?
Click the "Apply Now" button on this page. You will be redirected to Remote Recruitment's official application portal hosted on workable where you can submit your application directly.
When was the Live Chat Support Agent job at Remote Recruitment posted?
This Live Chat Support Agent position at Remote Recruitment was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Live Chat Support Agent
Remote Recruitment
You'll be redirected to Remote Recruitment's official application page on workable.