Litigation and Claims Operations Specialist

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

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The Litigation and Claims Operations Specialist supports the legal department’s dispute resolution and legal operations functions by managing pre-litigation claims, coordinating litigation support activities throughout the duration of the filing, and completing other tasks as needed. This role will report to the Assistant General Counsel.

JOB RESPONSIBILITIES:

• Serve as a central administrative point of contact for dispute-related matters, tracking matter statuses, deadlines, budgets, next steps, and responsible parties.
• Manage pre-litigation claims in coordination with the Third-Party Administrator (TPA), including evaluating liability exposure, determining strategy, and providing settlement authority to resolve pre-litigation claims.
• Serve as the main point of contact for any incoming subpoenas and regulatory inquiries. Independently evaluate initial scope, determine affected internal business units, and coordinate response logistics.
• Provide litigation support, including assisting with responding to discovery requests under attorney supervision and organizing and managing electronic and physical files.
• Draft and finalize legal hold orders under attorney supervision. Issue, track, and audit compliance for legal hold orders and custodian releases.
• Audit and process invoices for payment, including coordinating with outside counsel / vendors, TPAs, and Accounts Payable to set up accounts, monitor payment statuses, and resolve any billing discrepancies.
• Complete special projects and other responsibilities, as assigned.

JOB REQUIREMENTS:

• Minimum 5 years of litigation support experience, preferably at a law firm or in-house legal department. Experience working with TPAs on pre-litigation claims as well as any mass tort background or experience preferred.
• Strong organizational, analytical, and attention-to-detail skills.
• Ability to work collaboratively as a member of a team and committed to promoting a positive culture.
• Ability to effectively communicate and draft and review documents.
• Ability to exercise sound judgment and escalate or seek clarification as needed.
• Goal-oriented with the ability to multi-task under pressure in fast-paced work environment
• Problem solving skills. Self-starter mentality who has the ability to work independently with limited oversight.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).

BENEFITS:

• Competitive salary + potentially eligible for annual bonus
• 401(k)/ retirement savings
• Comprehensive benefits (medical, dental, vision, life and disability coverage)
• Paid vacation/holidays