Linen Supervisor

Overview

About The First Group Hospitality 

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. 

For more information, visit tfghospitality.com 

Job Description

We are seeking a Linen Supervisor to oversee the efficient management, cleanliness, and availability of all linen and textile items across the club. Responsibilities include, but are not limited to:

• Supervise the daily operation of the linen room and related storage areas.
• Manage the receipt, sorting, counting, storage, distribution, collection, and return of linen.
• Maintain accurate records of linen stock, usage, deliveries, losses, damages, and replacements.
• Ensure sufficient supplies of bed linen, towels, table linen, uniforms, robes, and guest textiles.
• Inspect linen and textiles for cleanliness, stains, damage, wear, and quality.
• Separate and report damaged, stained, or unusable items for repair or replacement.
• Coordinate with housekeeping, laundry, hospitality, events, operations, and procurement teams.
• Distribute clean linen and collect used linen according to daily operational requirements.
• Support linen requirements for VIP visits, villas, events, private functions, and special occasions.
• Ensure all linen is stored correctly in a clean, dry, organised, and secure environment.
• Monitor par levels and inform management of replenishment and purchasing requirements.
• Supervise linen attendants and provide guidance, training, and daily task allocation.
• Ensure proper handling, transportation, folding, labelling, and storage of linen.
• Coordinate with external laundry providers and suppliers where applicable.
• Monitor laundry deliveries and verify quantities and quality upon receipt.
• Support uniform collection, issue, return, and replacement procedures.
• Follow all hygiene, health, safety, security, and stock-control procedures.
• Maintain accurate linen schedules, inventory reports, inspection records, and reconciliation documents.
• Investigate discrepancies, shortages, and unexplained losses, reporting them promptly.
• Ensure linen operations reflect the propery's luxury positioning and service standards.
• Maintain confidentiality when handling member, guest, staff, and operational information.
• Contribute to cost control, waste reduction, and continuous improvement of linen operations.
• Perform other linen, housekeeping, laundry, and operational duties as required.

Desired Skill & Expertise

• 2+ years of experience in linen, laundry, housekeeping, or a similar supervisory role.
• Experience in luxury hotels, resorts, private clubs, villas, or hospitality environments is desirable.
• Strong knowledge of linen management, laundry processes, textile care, and stock control.
• Previous experience supervising or leading a team.
• Excellent organisational, counting, record-keeping, and inventory-management skills.
• Strong attention to detail and commitment to cleanliness and quality.
• Knowledge of linen par levels, handling procedures, and loss-prevention practices.
• Good communication, coordination, and problem-solving skills.
• Physically fit and comfortable handling linen, equipment, and stock.
• Professional, reliable, organised, discreet, and service-oriented.
• Ability to work independently and collaboratively in a fast-paced environment.