Leasing Manager | The Waycroft (copy)

Company Overview: Since 1931, The B. F. Saul Company has been engaged in the acquisition, renovation, construction, and management of residential property in the Washington Metropolitan area. The Residential division is currently comprised of four luxury properties: The Waycroft (Arlington, VA), Park Van Ness (Washington, DC), The Kennedy-Warren (Washington, DC), Lyon Place (Arlington, VA), The Milton at Twinbrook Quarter (Rockville, MD) and Hampden House (Bethesda, MD). Our Residential division prides itself on providing a high level of customer service to our residents to ensure complete resident satisfaction. Join our team as a Lead Leasing Associate at The Waycroft in Arlington, VA! Do you have a passion for customer service, networking, implementing marketing plans and sales? Do you have an outgoing personality and the ability to connect with various people?   If so, we have an amazing opportunity for you to utilize those skills and more while offering opportunities for growth as a Leasing Manager with B.F. Saul Company and Affiliates at The Waycroft.   Under the direction of the General Manager, the Leasing Manager will be responsible for providing superior customer service to all perspective residents and lead the Leasing team to achieve sales goals .   ABOUT THE OPPORTUNITY   As a Leasing Manager you will lead the sales team to peak performance while developing sales and marketing strategies that increase traffic, maximize closing ratios, and achieve and exceed budgeted occupancy. With outstanding customer service, you will respond to web leads; telephone inquiries; conduct site tours; and effectively show, lease, and move in prospective residents. You will lead motivational monthly leasing programs that will be guided by goals to achieve optimum performance.   WHAT YOU BRING The Leasing Manager will need a minimum of three (3) years of experience in sales or marketing in retail, multifamily, or hospitality, strong customer service skills, and a minimum of two (2) years of luxury customer service. This position requires the ability to read and write English fluently, the ability to accurately perform basic to intermediate mathematical functions and the ability to interact with residents/guest in a luxury customer service manner. Knowledge of Yardi and CRM and Fair Housing laws.   CORE COMPANY COMPETENCIES   Excellence: Demonstrates a commitment to continuous improvement, innovation, and achieving the highest possible standards for performance. Ethics: Demonstrates a commitment to integrity, peer respect, and fairness. Continuously demonstrates a strong work ethic by exhibiting an indisputable drive to get the job done. Results: Consistently going above and beyond to deliver exceptional results and value for the team and the organization.   CORE JOB COMPETENCIES   The key areas that are critical to success in this position are: Excellence: Demonstrates respect for people and company values, mission and vision.  Maintains a respectful, diverse and inclusive work environment.  Demonstrates cooperation with colleagues and establishes strong working relationships to deliver positive results.  Sets high performance and ethical standards and strives for continuous improvement to actively contribute to the success of the Company particularly in the values of Excellence, Ethics, and Results. Sales Ability: The ability to sell products and services by using customer-focused selling methods that result in achieving or exceeding established sales goals.  Planning & Organization: The ability to devise a course of action for themselves and others to accomplish a specific goal while managing time and resources to meet deadlines and expectations.  Follow-up: The ability to develop and employ appropriate and timely follow-up procedures on job related activities.  Initiative: Spotting opportunities within a circle of influence; anticipating challenges and acting on them; self-starting rather than waiting passively until the situation demands action.   Attention to Detail: Taking responsibility for a thorough and detailed method of working.  Overcome Challenges: The ability to work well under pressure or against internal/external opposition. Maximizing Performance: The capacity to engage in maximizing his/her own job-related performance as well as getting the most out of others to achieve goals consistent with department and corporate missions.