Leasing Manager

Responsibilities

• Acts as a role model at all times by demonstrating the core values
• Leads the team towards achieving leasing goals and occupancy
• Possesses brand knowledge and awareness, ensuring the team acts as brand ambassadors
• Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data and deep market knowledge and ensures marketing campaigns, advertising and promotional activities are effectively implemented
• Uses the Company’s property systems to generate sales and leasing reports and monitors unit availability data and ensures it is accurate and up to date
• Monitors incoming website/email traffic and works closely with marketing and regional manager
• Stays informed about current market and competitor conditions that may impact the community’s occupancy and results
• Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures in accordance with established policies and procedures
• Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues
• Develops capability of Team Members in order to meet key performance goals and future succession requirements
• Works with the maintenance team to ensure the physical aspects of the community meet Tripalink's standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents
• Reviews and analyzes financial and other operational reports to identify and resolve issues impacting leasing performance, and accesses the Company’s internal resources as needed to support solutions
• Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications, or utilizing other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility
• Proficient in the use of Microsoft Office and/or Google apps including Google Docs and Microsoft Word
• Proficiency in using property operations software such as Appfolio

Requirements

• Experience of successfully driving leasing/sales performance
• Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/ environment
• Demonstrable ability to coach and mentor team members
• A strong team player but capable of working autonomously and taking ownership
• Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment
• Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit the audience
• Fluent English verbal and written communication skills
• Excellent organization skills with the ability to multi-task and prioritize
• Numerical skills necessary to complete the above activities
• Enthusiasm to deliver an exceptional experience to prospective tenants and continuously improve knowledge of self and others