Learning Administrator

Learning Administrator (LMS Administrator)

 Location: Remote
 Experience: 2+ Years
 Employment Type: Full-Time

Shift timing: 10pm to 7am (Night Shift)

About the Role

We are seeking a detail-oriented and customer-focused Learning Administrator to support the day-to-day administration of our Learning Management System (LMS) and training operations. This role will be responsible for coordinating learning activities, managing training sessions, supporting learners and stakeholders, handling reporting requests, and ensuring seamless training logistics.

The ideal candidate will have hands-on LMS administration experience, exceptional organizational skills, and the ability to thrive in a fast-paced environment while maintaining a high standard of accuracy.

Key Responsibilities

LMS Administration

• Create, update, and deactivate learning activities and training plans.
• Maintain course catalogues and learning content.
• Manage learner assignments and enrolments.
• Support learning activity lifecycle management.

Training Coordination & Session Management

• Schedule instructor-led training programs and sessions.
• Coordinate instructor, classroom, and location requirements.
• Manage registrations, waitlists, cancellations, and roster updates.
• Process batch enrolments and learner substitutions.
• Ensure accurate attendance and completion tracking.

Reporting & Access Management

• Support LMS access and role requests.
• Generate standard and ad hoc reports.
• Assist stakeholders with learning-related inquiries.
• Manage reporting requests and maintain data accuracy.

Learner & Stakeholder Support

• Respond to learner and business user inquiries via email and ticketing systems (ServiceNow preferred).
• Resolve LMS-related issues and training coordination requests.
• Deliver exceptional customer service to internal stakeholders.

Training Logistics

• Coordinate training materials and supplies.
• Manage training-related documentation and certificates.
• Support classroom setup and logistics.
• Coordinate training evaluations and reporting.
• Assist with catering, shipping, and administrative support for training events.

System Monitoring

• Monitor document loader activity and transaction logs.
• Investigate and resolve processing errors.
• Ensure data integrity and compliance with established procedures.

Required Qualifications

• 2+ years of experience in LMS Administration, Learning Coordination, or Training Operations.
• Working knowledge of Learning Management Systems (LMS).
• Experience supporting instructor-led and virtual learning programs.
• Strong administrative and organizational skills.
• Excellent verbal and written communication skills.
• Strong attention to detail with a focus on accuracy.
• Ability to manage multiple priorities and deadlines simultaneously.
• Strong customer service and stakeholder management skills.
• Ability to work independently with minimal supervision.
• High level of professionalism and confidentiality.

Preferred Qualifications

• Bachelor's degree or equivalent experience.
• Experience with LMS platforms such as: 
  • SumTotal
  • Cornerstone OnDemand
  • SAP SuccessFactors Learning
  • Saba
  • Workday Learning
  • Oracle Learning Management
• Experience using ServiceNow or similar ticketing systems.
• Experience in regulated or compliance-driven environments.

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GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.